At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Provide remote technical support for the implanted cardiac devices to Health Care Professionals and internal customers and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues including initiating required engineering support when needed
• Collaborate with other technical service specialists to troubleshoot complex service requests
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects
• Responsible to ensure all documentation/system entries are fully complete promptly
• Focus on remote support with occasional travel for required training (domestically and international)
• Regular working hours from 8:30 17:00. On-call availability between 7AM-7PM (availability rotates between colleagues)

Required Knowledge and Experience:

• Bachelors or masters degree in (biomedical/electrical/mechanical) engineering with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience or a medical degree with technical skills and experience
• Fluency in English is required (C1/C2). Fluency in another European language is a distinct advantage
• Experience in a medical technical environment and more specifically experience with pacemakers and implant procedures is desirable
• Highly organized with the ability to be flexible multi-task and prioritize multiple assignments
• Experience with analysing technical issues and processes for continuous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here