Technical Service Specialist
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Job Location:
Teylingen - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Sensitech is part of the Carrier Corporation the global market leader in refrigeration technology and air treatment. Since 1990 Sensitech has been helping to preserve the quality and integrity of our customers valuable products at every step all over the world. Leading companies in the food pharmaceutical industrial and other markets rely on our innovative IoT monitoring products and expert services to protect their products and their profits.
As an employer we are committed to providing an inspiring working environment where employees can grow learn and contribute to meaningful innovative solutions.
This is your opportunity to join our team as a Technical Service Specialist.
In this role your key responsibilities will be the following:
- Assists customers by providing support and troubleshooting of all Sensitech products services and solutions
- Learn and master specific company products their technical requirements and modes/methods of operation.
- Communicate with end users at their level of expertise to solve problems via face to face interaction telephone remote pc applications and/or e-mail
- Manage coordination of Technical Service Case Management processes using global ERP system
- Review existing procedures (Work Instructions) to ensure compliance with current practice and Sensitechs Quality System.
- Collaborate with internal sales representatives analysts program managers engineers and other support members to ensure that customer issues are resolved appropriately.
- Conduct Hardware evaluation of electronics
- Identify trends in the support calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends unusual activity or repeated activity
- Recommend means for product or system improvements including procedural steps increased training and enhanced documentation
- Conduct deep dive investigations to discover root cause of the issue to avoid future occurrences. Escalate issues to Engineering Data Center Quality departments through the established CAPA/CAR procedures. Utilize ACE methodologies
- Access software updates drivers knowledge bases and FAQs resources on the Intranet/Ticketing system to assist with end users issues
- Develops and/or maintains standard trouble shooting documentation
- Assist with the development and testing of newly designed products for operational integrity and function
- Conduct product training for Technical Service Representatives on a regular basis and assist them to initiate design and manage effective support solutions as directed by our business needs
Who were looking for:
- Fluent in English (Written and Spoken).
- Minimum of 4-years experience working in a customer service/technical support field with direct customers.
- With strong analytical problem-solving skills organized and detail oriented
- Capable to communicate effectively and work as part of a team
- Capable to multitask respond quickly and follow established procedures
- Self-motivated individual with the ability to take ownership of the assigned responsibilities and bring to completion with minimal direct supervision
- Must be able to lift 10 kg
- Ability to learn and conduct electronic fault finding to component level
- Knowledge and experience using diagnostic test equipment such as Multi-meters and Oscilloscopes
- Knowledge of Local and Wide Area networking concepts configurations systems and TCP/IP protocol SMTP POP3 firewall and network security is essential
- Nice to have: Bachelors Degree in Electronic/Electrical Engineering
As part of our team youll have the following:
- Extensive support from your manager and a very friendly working environment
- Working in a international environment with colleagues from our offices located around the globe
- Flexibility to improve processes and procedures within the department
- Cutting-edge challenges
- Rewarding package
- Company pension scheme
- Room for growth in an international company
Our commitment to you
As an employer of choice our greatest assets are the expertise creativity and passion of our employees. We strive to provide a great place to work that attracts develops and retains the best talent promotes employee engagement fosters teamwork and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong with diversity and inclusion as the engine to growth and innovation. Furthermore we develop and deploy best-in-class programs and practices providing enriching career opportunities listening to employee feedback and always challenging ourselves to do better.
Were excited for you to join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Job Applicants Privacy Notice:
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Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
