Senior Manager, Hotel Integration Distribution Launch

Why Wyndham

By joining Wyndham Hotels & Resorts you will play an integral role in our mission to make hotel travel possible for all. Youll be part of the largest hotel franchise company in the world where we strive to deliver the best value to our owners and guests. Most importantly youll be entrusted to live our unique Count on Me culture set by our core values of integrity accountability inclusive caring and fun. At Wyndham we provide all team members the opportunity to grow through best-in-class training and career development leadership training mentorship opportunities and educational support. Supporting our team members is a top priority which is why we offer competitive compensation and benefits vacation team member appreciation days workplace flexibility and much more. At Wyndham Hotels & Resorts we value and embrace a culture of diversity equity and inclusion that supports team members of all backgrounds and experiences. We cant wait to welcome you!

The Role

The Sr. Manager Hotel Integration Distribution Launch is a critical role responsible for the managing and guidance of our franchisees on the collection validation and transmittal of vital property specific on-boarding details for all new properties. He/she will be the liaison and trainer coordinating all critical functions needed to successfully launch approximately 70 new properties annually on centralized distribution systems including Wyndham Reservation systems Global Distribution Systems Online Travel Agencies and various other channels. This will include leading the property through individualized training on property specific functions as it relates to driving revenue through the WH&R channels revenue management standards utilizing WH&R available resources offering guidance on initial set up of rates within those standards assessing the competitive environment through in-depth market research and ensuring competitiveness providing support for reservation system functionality and ensuring the property has a sound revenue management and distribution strategy in place prior to and through the opening/conversion.

In addition to Distribution Launch efforts the position will take the lead with their assigned team counterpart within Hotel Integration in identifying and developing competitive rate plan strategies and market opportunities. This includes reviewing rate plan setup and strategies developing Cvent rates as well as numerous other functions that enhance the financial performance potential.

What youll do

Integration:

• Manage and guide new owners in maximizing their revenue potential by developing and establishing strategies while ensuring the complete and accurate submission of property datapacks.
• Maintaining high quality of property information by validating market research and review of property information on existing distribution channels.
• Collaborate with new owners to develop and execute successful strategic goals to maximizing their potential to become successful utilizing the tools and resources available with the respective brand affiliation and being part of WH&R.
• Lead a successful launch in all distribution channels throughout the onboarding process to enhance revenue potential through Ecommerce Global Sales Rev Mgmt. etc.
• Accomplish objectives set by leaders by ensuring established processes are deployed and in place for measuring success and franchisee satisfaction.
• Mitigate and solve escalations as it relates to channel visibility with strong communication skills and understanding of processes.
• Additional responsibilities to enhance franchisee experience as identified and/or assigned.
• Research and assign hotel names for all Wyndham properties in accordance with brand standards and legal requirements.

Project Management:

• Lead special projects or initiatives assigned by the leadership of Hotel Integration.
• Collaborate with director to establish strategic goals by gathering pertinent business financial service and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Play a pivotal role in team leadership by monitoring department tasks mentoring teammates and creating a positive work environment.

Business Analysis

• Taking a lead role in the effort to assist Hotel Integration department heads in the planning and forecasting processes and special project needs. Additionally identify opportunities for creating operational improvements and cost efficiencies.
• Work closely with Franchise Operations to collaborate and coordinate reporting efforts and joint initiatives supporting Hotel Integration and the overall organization.

Youll be successful if you have

• Direct and Indirect Leadership Provide leadership within the team and across multiple departments to ensure the successful onboarding of new hotels and efficient team results.
• Business Analysis A macro and micro perspective on property data with regards to PMS/CRS reporting OTA management opening forms etc. and identify opportunities and the root cause of issues to ensure process success.
• Project Management - Strong independent problem solving and project execution skills. Demonstrated ability to multi-task make autonomous decisions and drive operational change.
• Communication Design develop and manage operational efforts and reporting that drives company performance related to distribution.
• Industry- Requires level of professional knowledge and discipline of related fields in the industry.

Required Qualifications/Experience

• Bachelors degree in relevant field.
• Minimum of 3 years in a leadership role with direct reports.
• Minimum 5 years experience in hotel industry (GM AGM DOS Front Office Management).
• Familiarity with hospitality or franchise operations.
• Proficient in the use of automated systems pc and software programs including: Microsoft word Excel and PowerPoint.
• Experience with Salesforce is a plus.
• 1-2 years Revenue Management experience preferred.
• Experience in driving process improvement initiatives.
• Demonstrated success in hospitality operations and/or business management.