Bentley Software Support Analyst

Take Your Corporate Career to the Next Level

Are you ready to be challenged make a difference and experience professional growth in your career Kleinfelders Corporate Services team is looking for you! From Accounting & Finance Human Resources Marketing & Communications and Information Technology to Legal and Health & Safety our corporate employees are part of the Kleinfelder ecosystem supporting the projects that improve the communities we work and live in.

Step into Your New Role

Kleinfelders Client Applications IT team is seeking a creative highly talented Bentley Software Support Analyst to join our growing company.

The chosen candidate will have the opportunity to provide exceptional customer service to our internal clients as a Client Application Bentley product focused point of contact for any Information Technology issues/needs to Kleinfelder offices globally. This position requires excellent communication skills and the ability to work independently as part of a dynamic team that supports Kleinfelders users both locally as well as remotely across the globe. As the face of the IT organization the ideal candidate will be adept at building and maintaining strong relationships within the business.

Additional responsibilities in this role include:

• Specific focus on supporting Bentley Design applications (multiple versions) including end user support for application functions ProjectWise MicroStation OpenRoads Designer etc.
• PerformsApplication deployment maintenance turnover and version management.
• Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency.
• Works with Bentley (vendor) support as needed licensing account interaction.
• Develops automation scripts for maintenance and routine activities.
• Displays creativity when faced with more complex issues including suggestions for process improvement where warranted.
• Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers.
• Provides excellent customer service using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations.
• Prioritizes and organizes work effectively in a high volume fast paced environment.
• Maintains a positive disposition and outlook as well as a professional image.
• Ability to communicate technical concepts and issues in laymans terms.

Minimum requirements:

• 5 years Bentley administrator or support experience
• 2 years of Helpdesk PC Support and customer experience.
• AS degree in Information Technology/related field or equivalent combination of education and experience.
• Ability and desire to communicate with clients effectively and efficiently via telephone email IM or in person.

Preferred requirements:

• BS degree in Information Technology or related civil design field.
• PowerShell experience.
• Microsoft SCCM & Intune experience.
• Azure Virtual Desktop experience

Move Forward with Kleinfelder:Kleinfelder and its subsidiaries and affiliates has been connecting great people to the best work since 1961. We are engineers scientists and construction professionals providing solutions that improve our clients transportation water energy and other private infrastructure. As a responsive cross-disciplinary team of bright curious and innovative problem-solvers we are dedicated to doing the right thing every day on every project from over 110 offices in the US Canada and great people to the best work is our purpose together we deliver.

Progress with an Employer that Values You

Kleinfelder and its subsidiaries and affiliates is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity equity and inclusion comes creativity innovation and unity. We are proud to offer the following:

Benefits:Kleinfelder and its subsidiaries and affiliates offers an excellent compensation and benefits package including: medical dental vision life insurance 401(k) plan and paid holidays.

Career Development:We are committed to investing in the professional development of our staff offering each employee every opportunity to grow develop and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications and opportunities for career development through our internal Mentoring Program.

Equal Opportunity:Kleinfelder and its subsidiaries and affiliates is an Equal Opportunity Employer Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules)

NOTICE TO THIRD PARTY AGENCIES

Please note that Kleinfelder and its subsidiaries and affiliates does not accept unsolicited resumes from recruiters or employment the absence of a signed Recruitment Fee Agreement Kleinfelder and its subsidiaries and affiliates will not consider or agree to payment for any referral compensation or recruiter the event a recruiter or agency submits a resume or candidate without a previously signed agreement Kleinfelder and its subsidiaries and affiliates explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume including those submitted to hiring managers are deemed to be the property of Kleinfelder.