EY GDS Consulting AI And DATA IT Delivery Senior Manager

Technology Consulting

Title: Senior Manager I IT Delivery

EY is a global leader in assurance tax transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology youll work with technologists and business experts blending EYs deep industry knowledge and innovative ideas with our platforms capabilities and technical expertise. As a catalyst for change and growth youll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you exciting learning opportunities career choices and the chance to make a real impact.

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250000 people in more than 140 countries all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use to the ability to work remotely on our mobile devices and connecting our people and our clients to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

• Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly.
• Enterprise Workplace Technology (EWT) EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.
• Information Security (Info Sec) - Info Sec prevents detects responds and mitigates cyber-risk protecting EY and client data and our information management systems.

The opportunity

The role oversees and leads a team of technical support staff who design develop test implement and monitor software and tools. Manages the implementation of divisional products. Manages the evaluation and selection of IT vendor products. Partners with leaders to strategize and effectively shape IT demand that will deliver business impact. The role also oversees end-to-end IT project planning and execution to ensure alignment with strategic business goals leads the software development lifecycle (SDLC) for timely and effective delivery of IT initiatives identifies and mitigates project risks and manages vendor and third-party relationships to ensure high-quality on-time deliverables.

Your key responsibilities

• Hires evaluates and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards reviews performance and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Responsible for delivering software releases relating to the product for the business units managing the testing evaluation and selection of IT vendor products. Works with business clients to determine scope and develops environmental requirements for each project.
• Works closely with management to develop and implement staffing and operational plans. Effectively leverages various staffing options and manages a global workforce. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives. Identifies opportunities for continuous improvement and evaluates and recommends appropriate strategies and technologies for building products and delivering services.
• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning development and execution of short and long range goals.
• Presents status metrics and department initiatives at meetings with management and project peers. Develops and maintains relationships with key stakeholders to provide long-term collaborations and deliver successful business outcomes.
• Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines. Leads the strategy and execution to build buy and integrate business technology solutions.
• Ensures staff complies with information technology and information security policies and procedures and verifies that deliverables meet requirements.
• Participates in special projects and performs other duties as assigned.
• Oversees end-to-end IT project planning and execution to ensure alignment with strategic business goals.
• Leads the software development lifecycle (SDLC) ensuring timely and effective implementation of IT initiatives.
• Identifies and mitigates risks throughout the project lifecycle to ensure smooth execution.
• Manages relationships with external vendors and third-party service providers to ensure quality and timely project deliverables.

Skills and attributes for success

• A team player with strong analytical communication and interpersonal skills
• Constantly updating yourself about new technologies in the market
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role you must have

• Minimum 10 years of experience in IT delivery project management or technology leadership roles with expertise in software implementation and team management.
• Bachelors degree (B.E./) in Computer Science Information Technology or related field; Masters degree in Technology Business Administration or equivalent preferred.
• Proficient in IT project planning SDLC methodologies and enterprise software delivery.
• Experience in vendor management risk mitigation and budget control.
• Understanding of cybersecurity principles and experience integrating security practices into IT projects.

Ideally youll also have

• Strong verbal and written communication facilitation relationship-building presentation and negotiation skills.
• Be highly flexible adaptable and creative.
• Comfortable interacting with senior executives (within the firm and at the client)

What we look for

• Strong teamwork work ethic product mindset client centricity and a relentless commitment to EY values.

What working at EY offers

We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs covering holidays health and well-being insurance savings and a wide range of discounts offers and promotions. Plus we offer:

• Support coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way thats right for you