Merchandise Assistant Supervisor

Join us at Sesame Place and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

What you get to do:

Youll help lead and inspire a team to deliver great guest experiences from the get-go. You will oversee the policies and procedures personnel sales and merchandise security and safety of all merchandise locations. You will also:

• Provide and lead team to deliver superior guest service
• Ensure excellent customer service by responding to customer requirements expectations and needs
• Regularly keeps ambassadors motivated and energized
• Open and close facility in accordance with established procedures
• Follow up on daily operational needs and communicate all facility issues as appropriate
• Troubleshoot and repair lockers photo equipment photo booths haystack dryers and other equipment
• Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws including training ambassadors; planning assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure meal and rest periods are provided to ambassadors as required by Company policy
• Successfully monitor labor management for operation (ex: sales goals labor line schedule targets and progress updates to the team throughout the day)
• Monitor stock inventory for facility to include damage and min/max and elevate issues to Supervisor
• Monitor safety of ambassadors and merchandise facilities
• Sign off on customer refunds up to $50.00
• Maintain safety and integrity of assigned location; ensures ambassadors follow safety procedures in accordance with established safety guideline and take appropriate action; ensures ambassadors have appropriate PPE for work location
• Oher duties as assigned
• Occasionally assist other locations and areas in the park as needed

What it takes to succeed:

• At least 18 years of age
• High school diploma or equivalent
• Previous Assistant Supervisor experience at a theme park preferred
• Outgoing able to provide great guest service and interact favorably with public
• Ability to self-motivate as well as motivate ambassadors
• Strong basic math and cash handling skills
• Basic knowledge of computers with ability to work with Windows-based software
• Basic knowledge of financial terms for revenue department
• Able to work indoors and outdoors in all weather conditions; ability to lift 50 lbs. (preferred)
• Strong written/verbal communication skills
• Able to handle multiple tasks in a fast-paced work environment
• Able to stand sit and/or walk for prolonged periods of time

The perks of the position: Ambassadors will enjoy a fun fast-paced environment and great teammates as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food merchandise etc.
• Scholarship opportunities
• Exclusive employee events and giveaways
  

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION GENDER NATIONAL ORIGIN SEXUAL ORIENTATION GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.