Senior Anti-Abuse Analyst

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves live in the moment learn about the world and have fun together. The Companys three core products are Snapchat a visual messaging app that enhances your relationships with friends family and the world; Lens Studio an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses Spectacles.

Were looking for a Senior Anti-Abuse Analyst to join Snapchats Customer and Review Operations organization! Working cross-functionally across the company you will be responsible for efforts related to security and privacy including analysis reporting and strategy development. This position will facilitate the implementation of best practices insight into spam and abuse patterns opportunities for research and development of abuse prevention strategies and optimization of existing processes. Youll collaborate with Customer Operations Engineering and our Product teams to help keep Snapchatters safe and limit the opportunity for abuse on the platform.

What youll do:

• Perform analysis on existing and newly emerging abuse trends including sampling support inquiries to understand the experience and impact to the Snapchat Community

• Identify behavior patterns of malicious actors to understand motive tactics and beyond

• Work cross-functionally to enhance and develop ways to identify and surface abusive behavior

• Design execute and document Adversarial Safety Testing (Red-Teaming) scenarios; consolidate results and present findings risks and recommended remediations to cross-functional partners

• Employ project management principles to ensure identified safety and integrity issues are tracked prioritized and driven to resolution with engineering and product teams

• Identify automation opportunities both in the product and support experience to ascertain and mitigate risk

• Enhance operational workflows via process improvements

• Use data to influence decisions and give voice to user-impacting issues

• Anticipate abuse risks provide escalation management negotiate with decision makers and balance business needs versus technical constraints

• Work closely with Quality Assurance Product and Engineering teams providing them with timely metrics and analysis investigating potential account access issues and following up with Snapchatters as needed

• Research industry trends
  

Knowledge Skills and Abilities:

• Excellent verbal and written communication skills

• Proficient data and quantitative analysis skills

• Ability to prioritize tasks and work independently with minimal oversight

• Ability to create visuals dashboards and reports to effectively communicate your insights

• Great judgment and ability to problem-solve both independently and with peers

• Flexibility to adapt to constantly changing business needs

• Demonstrated project management skills specifically for tracking and driving technical and operational remediation efforts for identified issues

• Experience creating and participating in Adversarial Safety Testing with a focus on reputational risk and regulatory compliance
  

Minimum Qualifications:

• Bachelors degree or equivalent work experience

• 3 years of relevant work experience

• 2 years of experience with SQL and building data pipelines to identify trends

• Experience analyzing data to make data-driven decisions

• Experience with Looker Tableau Power Blocker BI or other similar programs

• Experience managing multiple projects end to end

• Experience with JIRA or similar issue tracking software

• Experience creating and executing adversarial safety testing programs for online platforms

Preferred Qualifications:

• Experience investigating spam or other types of abuse is a huge plus!

• Ability to write advanced SQL queries

• Data driven with proven track record managing data sets and reporting to inform decision making

• Experience collaborating with internal and external stakeholders at all levels of the company

• Developed perspective on prominent trends and issues in the online safety world

If you have a disability or special need that requires accommodation please dont be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster reinforce our values and serve our community customers and partners better through dynamic collaboration. To reflect this we practice a default together approach and expect our team members to work in an office 4 days per week.

At Snap we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race religious creed color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression pregnancy childbirth and breastfeeding age sexual orientation military or veteran status or any other protected classification in accordance with applicable federal state and local laws. EOE including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring where applicable).

Our Benefits: Snap Inc. is its own community so weve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy on your own terms. Our benefits are built around your needs and include paid parental leave comprehensive medical coverage emotional and mental health support programs and compensation packages that let you share in Snaps long-term success!

Compensation

In the United States work locations are assigned a pay zone which determines the salary range for the position. The successful candidates starting pay will be determined based on job-related skills experience qualifications work location and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA WA NYC):

Zone B:

Zone C:

This position is eligible for equity in the form of RSUs.