Senior Corporate Insurance and Claims Manager

Were seeking an experienced & highly motivated Senior Manager Corporate Insurance and Claims to join JM Familys growing Enterprise Risk team. This position will lead the Corporate Insurance and claims function being the insurance and claims subject matter expert and advising internal business partners on potential risks and coverage requirements for company initiatives. This role will drive key initiatives and strategies to build the program and to build a team systems and policies that scale as the business grows. This role requires the ability to successfully navigate across key stakeholders that include but is not limited to business operations legal global procurement product & technology as well as traditional areas of executive management and finance. This position will report to the Director Corporate Insurance Services.

Duties and Responsibilities

• Strategic Insurance Leadership
  • Define and drive corporate insurance strategy aligned with enterprise risk management and business objectives.
  • Lead development of insurance policies systems and long-term goals.
  • Cultivate strong relationships with brokers and insurers to optimize program efficiency terms and claims handling.
  • Lead mentor and develop a high-performing team fostering a culture of accountability collaboration and continuous improvement.
  • Exhibit strong executive presence and effectively communicate complex claim and insurance matters to senior leadership.
  • Promote proactive issue identification and strategic problem-solving across the team.
• Insurance Program Oversight
  • Manage global commercial insurance programs including placement renewals underwriting submissions and broker/carrier relationships.
  • Oversee policy administration and financial reporting.
• Claims Program Oversight
  • Direct the end-to-end claims process across all lines of business including self-insured and commercially insured risks to ensure accuracy timeliness and compliance with internal policies service level agreements and regulatory requirements.
  • Supervise internal and external claims administrators legal counsel and third-party vendors.
  • Guide claim settlement negotiations monitor reserves and ensure proper documentation and reporting.
  • Attend mediations trials and conferences as needed.
  • Analyze claims data to identify trends and drive strategies for continued improvement.
• Contractual Risk & Compliance
  • Oversee contract reviews and negotiations establishing and ensuring appropriate insurance terms and risk transfer protocols.
  • Ensure compliance with legal regulatory and internal governance standards.
  • Maintain robust internal controls audit trails and quality assurance practices.
  • Monitor and report on claims KPIs and emerging issues recommending mitigation as needed.

• Strategic Insurance Leadership
  • Define and drive corporate insurance strategy aligned with enterprise risk management and business objectives.
  • Lead development of insurance policies systems and long-term goals.
  • Cultivate strong relationships with brokers and insurers to optimize program efficiency terms and claims handling.
  • Lead mentor and develop a high-performing team fostering a culture of accountability collaboration and continuous improvement.
  • Exhibit strong executive presence and effectively communicate complex claim and insurance matters to senior leadership.
  • Promote proactive issue identification and strategic problem-solving across the team.
• Insurance Program Oversight
  • Manage global commercial insurance programs including placement renewals underwriting submissions and broker/carrier relationships.
  • Oversee policy administration and financial reporting.
• Claims Program Oversight
  • Direct the end-to-end claims process across all lines of business including self-insured and commercially insured risks to ensure accuracy timeliness and compliance with internal policies service level agreements and regulatory requirements.
  • Supervise internal and external claims administrators legal counsel and third-party vendors.
  • Guide claim settlement negotiations monitor reserves and ensure proper documentation and reporting.
  • Attend mediations trials and conferences as needed.
  • Analyze claims data to identify trends and drive strategies for continued improvement.
• Contractual Risk & Compliance
  • Oversee contract reviews and negotiations establishing and ensuring appropriate insurance terms and risk transfer protocols.
  • Ensure compliance with legal regulatory and internal governance standards.
  • Maintain robust internal controls audit trails and quality assurance practices.
  • Monitor and report on claims KPIs and emerging issues recommending mitigation as needed.
• Cross-Functional & Executive Engagement
  • Collaborate with business units legal finance and executive leadership to support strategic initiatives.
  • Communicate insurance program performance and expectations to leadership.
  • Serve as the primary escalation point for complex or sensitive claims.
  • Provide regular updates and performance reports to leadership and business units.
• Team Leadership & Development
  • Build mentor and lead a high-performing insurance team.
  • Foster a culture of accountability continuous improvement and operational excellence.
• Risk Analysis & Financial Strategy
  • Conduct exposure analysis optimize insurance costs and manage uninsured risks.
  • Develop and manage insurance budgets and collaborate with Director Corporate Insurance Services on risk financing strategies.
• M&A and Corporate Development Support
  • Evaluate for integration insurance programs during mergers and acquisitions.
  • Provide risk consulting for business units.
• Innovation & Continuous Improvement
  • Identify opportunities to automate processes and enhance reporting and analytics.
  • Stay current with industry trends and market developments.
  • Continuously improve insurance and claims programs.

Experience

• Bachelors Degree required (specialty in Risk Management Business Administration Economics Accounting or Finance preferred). MBA/JD highly preferred
• Additional certifications such as AIC CPCU ARM or equivalent are highly preferred.
• 10 years of progressive experience managing complex global insurance and claims programs with deep knowledge of business insurance lines policy forms and market dynamics. Experience in Risk Management Claims Adjusting Brokerage and/or Underwriting with at least 7 years in a leadership role at a large multinational company.
• Experience with alternative risk solutions (e.g. captives)
• Accomplished claims professional with over 10 years of progressive experience in complex claims and litigation management across Property Casualty and Professional lines.
• Demonstrated executive leadership within TPAs insurers and large corporate environments with a proven track record of managing high-stakes and long-tail exposures.
• Proven ability to lead initiatives manage projects and deliver value-added solutions in a fast-paced evolving environment.
• Strong analytical mindset with a focus on continuous improvement and identifying process efficiencies.
• Exceptional project management capabilities able to prioritize competing demands and consistently deliver high-quality results.
• Excellent written and verbal communication skills; adept at engaging with internal teams and external partners across all levels.
• Skilled in Microsoft Office Suite (Excel Word PowerPoint Outlook) and insurance/claims systems such as RMIS and LineSlip.
• Self-motivated with a proactive approach to problem-solving and driving impactful timely outcomes.
• Certifications: ARM CPCU CRM or equivalent designations are strongly preferred.
• Experience with engineer-based property coverage is a plus.

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