Technical Support Engineer

Job Overview

The Technical Support Engineer will be responsible for providing advanced technical assistance troubleshooting complex issues and delivering comprehensive support for hardware software and network-related problems. This role involves identifying technical challenges implementing solutions guiding end-users maintaining system efficiency and ensuring minimal downtime. The ideal candidate should possess strong analytical skills excellent problem-solving abilities and hands-on experience in technical support environments involving enterprise systems and IT infrastructure.

Key Responsibilities

• Diagnose troubleshoot and resolve hardware software networking and system-related issues reported by end-users.
  

• Install configure and maintain operating systems applications and IT assets to ensure seamless functionality.
  

• Provide remote and on-site support for technical incidents ensuring timely resolution and minimal service interruption.
  

• Monitor IT systems and perform preventive maintenance to identify issues before they impact operations.
  

• Log track and document support activities technical solutions and issue resolutions in ticketing systems.
  

• Collaborate with cross-functional teams to manage escalations and ensure complex issues are resolved within SLA timelines.
  

• Conduct user training sessions provide technical guidance and enhance user awareness on system best practices and security norms.
  

• Support network connectivity email configurations antivirus management and security updates.
  

• Assist in deploying software upgrades patches and configurations to maintain system stability.
  

• Maintain knowledge of emerging technologies tools and troubleshooting techniques to enhance support delivery.
  

Essential Qualifications

• Bachelors degree in Computer Science Information Technology Electronics or a related discipline.
  

• Minimum of 3 years of proven experience in technical support IT helpdesk or system administration roles.
  

• Certifications such as CCNA MCSE CompTIA A/N will be considered an added advantage.
  

Skills Required

• Strong expertise in diagnosing hardware software and network-related issues.
  

• Hands-on experience with Windows/Linux operating systems LAN/WAN networks and enterprise applications.
  

• Knowledge of ticketing tools such as ServiceNow Zendesk or Jira.
  

• Proficiency in system configuration troubleshooting tools antivirus solutions and patch management.
  

• Excellent communication analytical and customer-handling skills with the ability to explain technical concepts clearly.
  

• Ability to work independently prioritize tasks and manage multiple support activities simultaneously.