Associate Director, Digital Product Management

Help us change lives

At Exact Sciences were helpingchange how the world prevents detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career an inclusive culture and robust benefits to support your life while youre working to help others.

Position Overview

Exact Sciences Customer Experience (CX) team is responsible for defining driving and delivering innovative immersive memorable customer-centric journeys for all our customers across all channels (digital and physical). These journeys are grouped by Customer Types (e.g. Patient Provider) and further categorized into a set of Value Streams (e.g. Onboarding Motivate & Complete Screening Result & Follow-up ). Each Value Stream has a set of specific measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

This position is responsible for defining the roadmap and driving delivery of all experiences and journeys within a Value defining the journeys this position must account for a holistic Service Design which encompasses all touchpoints with a given customer both digital and physical. This position ensures that business user and technology needs are met through continuous analysis iteration solutioning and delivery.

This position manages a group of customer-centric channel-agnostic Product Managers and/or Business Analysts charged with delivering against the responsibilities listed below.

This position lives and breathes product value user experiences and technology - and can navigate between those spaces. You also love to innovate are not afraid to fail and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at working with non-technical teams across the organization to bring new initiatives to life for example: lab compliance logistics and beyond.

Essential Duties

Include but are not limited to the following:

• Be the lead voice of the Journey for 2 Journeys for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed.
• Lead collaboration with delivery teams Experience Business Leads (i.e. the most senior Product Manager accountable for the totality of a given Experience) and the Value Management team to develop Journey-level digital Objectives & Key Results (OKRs) measurement and reporting.
• Lead defining and tracking KPIs based on Journey OKRs to garner actionable insights.
• Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g. Service Blueprints) that define journeys and experiences that are integrated cross-touchpoint cross-Customer Type and Cross-Experience.
• Lead Journey-level experience and technical discovery for 2 Journeys with support from business partners experience design research and delivery teams (may include co-creation workshops and/or prototyping).
• Works with Experience Business Lead to adjust scope and roadmap empowered to make final prioritization decisions for 2 Journeys.
• Lead definition of Epics User Stories acceptance criteria for 2 Journeys and ensure they are understood by delivery team.
• Lead grooming and prioritizing backlogs for 2 Journeys to ensure work is in line with Experience strategy and OKRs which includes and is balanced across new development non-functional requirements and other technical work that leverages OKR and KPI data research industry trends etc.
• Review work completed by the squad provide feedback and accept work as applicable.
• Understand and help coordinate inter-delivery team and external dependencies as applicable.
• Supports the team in feature demos for stakeholders; provides product expertise peer training and consultation where necessary.
• Recruit inspire mentor and manage a group of customer-centric Product Managers and Business Analysts charged with delivering against the responsibilities above.
• Consistent demonstration of exceptional leadership qualities including but not limited to the ability to attract and retain the best team foster a culture of high performance lead with integrity humility accountability and courage and set a clear vision to energize teams towards the future.
• Effectively manage support and guide your team including but not limited to delegating tasks and responsibilities assess employee performance and provide helpful feedback and training opportunities.
• Uphold company mission and values through accountability innovation integrity quality and teamwork.
• Support and comply with the companys Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability and means to travel 10-25% between Exact Sciences locations (e.g. Madison Redwood City).

Minimum Qualifications

• Bachelors degree in Life Sciences Engineering Marketing Business Finance or related field of study; or High School Degree/General Education Diploma and 7 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
• 7 years of experience working as a Product Manager with at least 3 years in the digital domain using Agile / Scrum / Kanban methodologies.
• Extensive experience leading cross-functional teams to deliver products/services.
• Extensive experience applying techniques and methods of modern product management product discovery and product delivery along with expertise with product management platforms and tools
• Extensive experience facilitating the development of product vision strategic roadmaps and go-to-market strategy for services and products as part of a broader end-to-end user experience.
• Expert problem-solving organizational and analytical skills with the ability to evolve product strategy based on research data and industry trends.
• Expert business analysis skills; including but not limited to process and user flow definition and business KPIs.
• Extensive experience translating complex user business operational and technical requirements into clear epics features stories and acceptance criteria.
• Experience with A/B testing user testing user interviews and conversions funnels.
• Experience in relationship building motivation and curiosity to bring together different personalities for creative thinking and collaborative solutioning.
• Extensive experience engaging with engineers designers researchers SMEs and company leaders in a constructive and collaborative relationship where you can both learn and influence.
• Strong leadership skills including the ability to influence multiple stakeholders and leaders without direct authority.
• Excellent written and verbal communication skills with the ability to agilely adapt to the respective audience (team member to senior leadership).
• Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience recruiting coordinating developing and managing a team of Product Managers and/or Business Analysts.
• Experience in healthcare wellness or digital health.
• Experience with service design and operations.
• Understanding of user experience and human centered design.
• Experience in digital analytics tools such as Piwik Analytics Tableau Google Analytics etc. A/B testing tools such as AB Tasty Optimizely MoEngage etc. and/or design tools such as Adobe XD Figma Sketch etc.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation holidays volunteering and personal time) paid leave for parents and caregivers a retirement savings plan wellness support and health benefits including medical prescription drug dental and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation please contact us here.

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