Customer Service Representative in Aviation

We are Aero Air - A People Centered Aircraft Service Company. A premier mission driven organization who employs high performing dedicated professionals. Where our team members are committed to apply their talents to a purpose greater than the task at hand. We want to make a difference in the lives of people in our communities and on a national and global level. Whatever your career passion when you choose to work at Aero Air youll be joining a team that is supportive collaborative and everyone is treated like family.

We invite applicants for a Front Desk Customer Service Representative position!

We offer a very competitive wage and excellent benefit package! Our benefits include relocation reimbursement paid holidays paid time off 401(k) plan with an automatic 3% employer provided safe harbor contribution upon hire healthcare coverage including medical dental vision employer funded health reimbursement arrangement employee paid life and disability insurance flexible spending accounts employee assistance program pet insurance corporate discount program on things like travel gym memberships and more!

Position Summary

The service desk Customer Service Representative is responsible to greet assist and provide information and high-level customer service to clients visitors vendors and employees of Aero Air. Aero Air operates 365 days a year; This position requires individuals with the ability to work a specific schedule of Saturday-Sunday 8:00 a.m.-2:00 p.m. Monday-Wednesday 11:00 a.m.-8:00 p.m. including holidays.

Required Duties and Responsibilities - Reasonable accommodations may be made to enable individuals with disabilities to perform the required duties and responsibilities.

• Greets clients visitors vendors and employees at the front reception desk; determines the purpose of their visit and directs or escorts them to the appropriate location.
• Answers screens and directs phone calls to staff utilizing a multi-line phone systems with numerous extensions.
• Receives mail documents packages and courier deliveries and distributes them.
• Books hotel accommodations and processes on-site car rentals and reservations.
• Daily accounting of sales.
• Up-selling of services and fuel.
• Performs daily tracking reports of aircraft fuel and services.
• Builds and maintains professional customer relationships via phone email and personal interactions.
• Maintains reliable regular punctual and predictable attendance.
• Valid U.S./state issued drivers license with clean driving record.
• Successful completion and favorable results of pre-employment drug screen and criminal history background check.
• Adheres to all Aero Air policies and standards of conduct.
• Other duties as directed.

Required Knowledge Skills and Abilities

• Professional appearance with friendly accommodating flexible and positive demeanor.
• Impeccable follow through with the ability to multi-task and problem solve.
• Excellent phone etiquette and listening skills.
• Prior customer service experience required.
• Excellent interpersonal skills and ability to communicate effectively and professionally in person on the phone and through written correspondences.
• The ability to demonstrate poise tact and professionally interact and communicate with employees vendors and individuals at all levels of the organization and community.
• Service-oriented and able to build productive professional relationships.
• Excellent organizational skills and attention to detail.
• Demonstrated proficiency with Microsoft Office Suite or related software.
• Ability to work a flexible schedule including evenings weekends and holidays.

Required Education and Experience:

• High school diploma or equivalent.
• At least two years related experience required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.
• Requires the ability to stand walk bend kneel stoop crouch throughout the day.
• Finger dexterity is required as well as hand strength with the ability to grasp lift push and pull.
• Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Aero Air is an equal opportunity employer and prohibits discrimination against any person for any reason. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age marital status familial status parental status protected veteran status among other things or status as a qualified individual with a disability.

As an equal opportunity employer Aero Air is committed to providing reasonable accommodations to applicants with disabilities. If interested in applying with Aero Air and need special assistance or accommodation please contact us at

DISCLAIMER: This position requires having a valid U.S./state issued drivers license with clean driving record and successful results from pre-employment drug test and criminal background check.

Required Experience:

Unclear Seniority