Role Title:Customer Services Team Leader

Salary: 31512 to 39390 per annum (salary offered dependent on experience)

Hours: 35 hours per week Monday-Friday

Contract:Permanent

Location: Dartford/Agile

Were looking for a Customer Service Team Leader to join our team. Youll be managing a team of Customer Services Advisors ensuring that they achieve a high standard of customer service quality and meet targets for performance productivity and attendance.

Experience of working in a call centre environment and use of call centre telephony systems is essential as well as knowledge of using database systems.

We support agile working so youll be provided all IT equipment to work flexibly between your home and our Dartford office.

To read about the role in more detail please refer to the job description here:

About us

At Moat we are more than just a housing association; we are a community focused organisation dedicated to making a positive impacton the lives of our customers and the neighbourhoods we serve. With homes across London Kent Essex and Sussex we strive to provide quality housing and support to those who need it most.

Our Values:

• Ownit:We take responsibility for our actions and decisions ensuring that we deliver on our promises to our customers and communities.

• Bettertogether:We believe in the power of collaboration. By working together with our colleagues customers and partners we achieve greater outcomes and strengthen our communities.

• Lead byexample:We strive to sethigh standardsin everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.

• Be the change:We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Whyjoinus

Joining Moat means being part of a friendly team that cares about doinggreat work. We offer competitive salaries generous time off and many chances to grow personally and professionally. Our employees have given us great feedback which is why we were named one of The Sunday Times Best Places to Work in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team Moat is the right place for you!

Are you ready to explore the incredible benefits we offer In this engaging clip we break down everything you need to know about our employee benefits.Our employee benefits: what we can offer you ()

InterestedWedlove to hear from you!

If you think this role is a good fit for you andyoureready for an exciting new challenge please fill out the online application form on our website by11pm on Thursday 18 December.We will reach out via email if we would like to invite you for an interview.

As we use anonymous recruitment and do not accept CVsitsreally importantthat you provide as much detail as possible in your to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.

If you require anyadditionaladjustments to the recruitment process please email