Night Auditor-Part Time

Gatlinburg, TN - USA

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Kana Hotel Groupsmission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the a member of our team you will be expected to contribute your talents and energies to improve the environment and quality of the company as well as the companys return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance

Primary Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house

Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean

Explain and provide any promotional items to each guest checking in

Explain various hotel amenities such as free breakfast spa fitness center voice mail etc. to guests

Documents any new commercial customer checking in so that a new account can possibly be opened

Inquires why rooms are blocked and asks maintenance to fix problem to unblock

Ensures rollaway beds and cribs are where they are shown on computer

Responds promptly to any guest inquiries or complaints

Offer alternate solution if guest demand cannot be met

Covers other areas of hotel as needed

Document any guest accidents by completing the accident report form

Complete the maintenance log whenever a complaint is reported

Maintain all areas of the front desk; clean and organized

Take the initiative to greet guests in a friendly and warm manner

Other duties as assigned

Education/Experience

High School diploma/GED required

Previous experience in hospitality preferred

Customer service experience required

Experience handling cash credit card procedures and use math concepts

Attention to detail and organized

Knowledge of the hotel layout all amenities offered and all procedures & organization.

Knowledge of local geographic area knowledge area businesses & services major highway/street information and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.