Technical Customer Support Representative
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Job Location:
Clinton, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Join Our Team as a Technical Customer Support Representative Clinton TN
Are you passionate about providing outstanding IT support and helping users solve technical challenges Peraton is seeking a dedicated and service-oriented Technical Customer Support Representative to join our team supporting the Department of Homeland Security (DHS) Transportation Security Administration (TSA). This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. As a key member of our support team youll be the first point of contact for DHS/TSA staff needing assistance with IT-related issues.
Location: On-site in Clinton TN
Schedule: Full-time 8am-4:30pm. Must have the ability to work rotating shifts.
Day to Day Work Responsibilities:
Provide technical support for software hardware and network issues via phone email and social media tools.
Walk users through solutions using remote diagnostic techniques and clear step-by-step communication.
Review and prioritizing support requests troubleshooting technical issues and escalating complex cases as needed.
Support users with requests for information and providing guidance on IT systems and databases.
Maintain network records and assisting with documentation diagrams and basic system configurations.
Collaborate with cross-functional technical teams to resolve service interruptions and improve performance.
TSAImpact#
Qualifications
Basic Qualifications:
- High School diploma/equivalent and 2-4 years experience.
- U.S. Citizenship required. Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
- Technical Customer Support experience.
- Experience supporting Office 365 and common IT platforms.
- Ability to troubleshoot technical issues.
- Strong writing and communication skills.
- Problem-solving ability to diagnose and resolve basic technical issues.
- Ability to work rotating shifts as needed.
Preferred Qualifications:
- Relevant DHS focused experience.
- Possess attention to detail and follow-through.
- High level of professionalism and ability to maintain confidentiality.
- Demonstrates eagerness to learn and flexible with the ability to multi-task.
- Detail-oriented reliable and organized with the ability to multi-task effectively.
- Professionalism discretion and a commitment to maintaining confidentiality.
- Ability to be flexible multi-task and organize priorities in a fast-paced work environment while maintaining a high level of focus and accuracy.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
SCA / Union / Intern Rate or Range
EEO
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
