Staff Technical Account Manager

What are we looking for

Are you passionate about driving customer success through cutting-edge cybersecurity solutions SentinelOne is looking for a dynamic and experienced Staff Technical Account Manager to be a trusted advisor to our enterprise this role you wont just support our customersyoull be a strategic partner guiding them through complex deployments shaping their long-term vision and unlocking the full potential of our platform. If youre someone who thrives at the intersection of technical expertise and relationship management and youre excited to work with some of the most innovative teams in the industry we want to hear from you.

What will you do

• Be the go-to expert for a portfolio of high-value enterprise clients ensuring ongoing success satisfaction and growth opportunities.
• Lead the charge on complex implementation and onboarding projects delivering seamless rollouts of SentinelOne solutions.
• Deliver proactive high-impact account management by combining strategic advisory hands-on technical expertise and a passion for customer successfrom service reviews to technical deep-dives training and escalation management.
• Solve real-world challenges by assessing client environments and architecting tailored scalable security solutions that align with business goals and compliance needs.
• Act as a voice of the customer collaborating closely with Product Engineering Support Sales and Executive teams to shape product direction resolve issues and identify innovation opportunities.
• Become a SentinelOne product authority continuously sharpening your knowledge to stay ahead of the curve and share best practices with both internal teams and customers.
• Share your knowledge by creating insightful how-to guides video content and technical resources that empower others.

What skills and knowledge should you bring

• 5 years of experience in technical customer-facing roles such as Field Engineer Senior Support Engineer (Tier 3-4) TAM or Pre-Sales Engineer (required)
• Proven track record working with Enterprise-level clients (required)
• Demonstrated experience in delivering engaging technical training sessions (required)
• Strong background in Endpoint Security (required)
• Experience with host-based (endpoint agent) security solutions (preferred)
• Comfortable supporting multiple OS platforms: Windows macOS and Linux (mobile support is a plus)
• Hands-on experience with Postgres or other databasesbasic querying and programming skills are a bonus
• Proficiency in scripting (Python PowerShell Unix shell)
• Familiarity with Windows Sysinternals tools (strongly preferred)
• Exceptional project management abilities
• Excellent communicator with a strong customer-first mindset
• Agile multitasker who thrives in a fast-paced dynamic environment
• Quick learner proactive problem-solver and effective team player with a global perspective
• Willingness to travel up to 20% as needed

Why us

At SentinelOne youll join a fast-paced international Technical Account Management team focused on driving real impact. Youll work with talented colleagues from around the world engage with top enterprise customers and develop your skills in a dynamic innovative environment. We offer strong career growth opportunities excellent training and a fun collaborative culture.

We also provide a range of benefits to support your success including:

• Restricted Stock Units (RSUs) with annual refreshers
• Participation in our Employee Stock Purchase Program
• Robust benefitspackage including pension medical dental life insurance
• Work from homeandphone allowances
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop plus home office setup support
• An additional Volunteering Day off each year and 4 Wellness Days for self-care and mental health
• Global gender-neutral parental leave and grandparent leave for lifes important moments
• Access to a confidential Employee Assistance Program offering mental health support
• Full access to LinkedIn Learning a leading platform for professional development
• Full access to Wellness Coach a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

Required Experience:

Manager