Customer Success Manager
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Job Summary
About 3E:
We are a mission-driven company with the purpose to enable a safer more sustainable world!
3E provides a comprehensive suite of data analytics and software solutions for enabling and improving workplace & chemical safety product stewardship supply chain management and sustainability. With over 35 years of experience and 15 locations across North America Europe and Asia 3E helps more than 5000 customers in various sectors to achieve safety sustainability and speed to market.
Are you ready to shape the futureCome join us!
About the Role
At 3E we believe that long-term customer success is the foundation of sustainable growthfor our clients and for our business. Were seeking a strategic relationship-driven Customer Success Manager (CSM) on a 2-year fixed-term contract to support a key book of business within our EMEA region. This role offers an exciting opportunity to make a significant impact with the potential for future opportunities as our organization continues to grow.
In this role youll act as a trusted advisor and advocate for your customers helping them unlock the full potential of their investment in 3E solutions. Youll lead with insight drive adoption and shape success plans tailored to real business outcomes. Your efforts wont just influence renewals and expansionstheyll directly impact customer satisfaction retention and growth.
Youll work in close collaboration with dedicated Account Managers (AMs) aligning efforts across shared books of business. Together youll identify and prioritize high-value accounts proactively engage key stakeholders and navigate risks with clarity and confidence.
Success in this role means delivering measurable customer outcomes and strong Net Revenue Retention (NRR) maintaining a high cadence of proactive value-led engagements cultivating trusted relationships across customer and internal teams and taking ownership in a dynamic environment where strategic thinking and operational excellence go hand in hand.
If youre energized by meaningful work thrive in collaborative settings and are ready to make an impact in a high-growth mission-driven organization this is your opportunity to do more.
What Youll Do
- As a dedicated partner to our Account Managers (AMs) youll:
- Own the Customer Success Plan (CSP) and drive adoption across key accounts
- Conduct 8 proactive customer engagements weekly focused on value not just issue resolution
- Identify at-risk and growth accounts and execute strategic plans to retain and expand usage
- Build strong transparent relationships across customer stakeholders and internal teams
- Serve as an advocate for the customers voice feeding insights back into Product and Enablement
- Become a subject matter expert in 3E ERC and other 3E products and contribute to team knowledge sharing
- Track usage engagement and account health metrics to inform actions and demonstrate impact
What Makes You a Great Fit
- 2 years in Customer Success Account Management or client-facing SaaS/tech roles
- Experience managing a book of business and working in tandem with Account Managers
- Proactive mindset with excellent communication and relationship-building skills
- Strong business acumen and data-driven decision-making
- Comfortable operating in ambiguity and fast-changing environments
- Confidence in engaging with global stakeholders
- Fluent in English and Bulgarian with excellent written and verbal communication in both.
- Experience with SAP EHS
- Background in regulatory sustainability or environmental data management
- Familiarity with tools like Salesforce Zendesk and Highspot
- Previous exposure to the EMEA customer landscape and multilingual capabilities
Nice-to-Haves
Who Thrives Here
- Strategic: You dont just react you plan using insights to shape your approach
- Scrappy & Self-Led: Youre comfortable learning without handholding. Our ERC Plus training is evolving your initiative will be key
- Collaborative:You value deep partnership with AMs sharing the same goals for growth
- Resilient: You navigate change with composure and turn challenges into opportunities
- Customer-Obsessed: You prioritize outcomes not just check-ins and strive to make customers successful through impact-driven engagement
Why Join 3E
- Mission with Meaning: Contribute to a safer more sustainable world through your daily work
- Culture of Ownership: Were transparent outcome-focused and we grow together
- Opportunity to Shine: Even as a fixed-term hire youll be embedded in a high-impact high-growth environment with leadership visibility
- Global Collaboration: Work across time zones and teams while supported by a passionate local presence in Sofia
- Performance Incentive: Eligible for 20% variable pay based on impact-driven KPIs
Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is anequal opportunity employerand does not discriminate based on race nationality gender gender identity sexual orientation protected veteran status age disability or any other legally protected status. For applicants who would like to request accommodation please send an email toemailprotected
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Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event 3E hires the candidate because ofthe referral or through other means.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Streamline supply chain data collection, reporting with 3E Exchange, an integrated data & supplier comms platform, backed by experts.
