BALENCIAGA Omnichannel Customer Experience Intern March 2026 (FH)

Paris - France

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Summary

About us
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937 the original House of Balenciaga defined modern couture with its many innovations to form and technique.

Today it continues to uphold the vision of the House through boundary-pushing collections including womens and mens ready-to-wear accessories and objets dart. The brands unprecedented interactions with the expanding digital realm material developments and todays social responsibilities keep it at the forefront of modernity.

In 2021 Balenciagas 50th Couture collectionthe Houses first since its founder retired in 1968 reintroduces a standard of cutting-edge elegance.

From October 2015 to July 2025 Demna designed both mens and womens collections as the Artistic Director.
In July 2025 Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description

Description de poste

BALENCIAGA - Omnichannel Customer Experience Intern - March 2026 (F/H)

Your opportunity

You will collaboratively work across the Digital and Retail departments to assist and support Balenciagas client experience through all channels in a seamless manner.

You will work closely with the Global Omnichannel Senior Analyst sas well as regional Retail teams to ensure a smooth functioning of Omnichannel services on a global scope.

How you will contribute

You will be a key member of the team and will actively support the team on a number of different activities :

Assist with the implementation training organization and day-to-day operations of Omnichannel Services.
Support the Global Omnichannel Senior Analyst with daily requests from regional teams and client services (technical issues with tools backlog management customer complaints punctual requests etc.).
Oversee and complete StoreDB (internal platform) to ensure all store information on and the Yext platform (online publisher) are registered and accurate for the worldwide scope.
Partner with the Global Omnichannel Senior Analyst and Global Online Operations Coordinator to provide the retail and client service teams with the tools and information needed to ensure a qualitative client experience.
Conduct benchmarking analysis and customer journey tests on and report any feedbacks and issues directly to your Global Omnichannel team

Who you are:

You are at ease using digital tools and have a good fashion market knowledge
You speak fluently English and have excellent written and oral skills
You are curious agile and pro-active
You are a team player who likes to exchange with his/her peers
You have a deep client sensibility and an analytical mindset
A Previous experience in Retail is appreciated

Why work with us

Balenciaga is committed to fostering your professional development within the House and the Kering Group. We encourage our managers to create high-performance teams that strive for excellence. We support each of our employees so that they can express their full potential in a stimulating and fulfilling work environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms :

- gender age nationality culture disability sexual orientation

- enriches the workplace and our client experience.

As an Equal Opportunity Employer we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Student (durée déterminée) (stagiaire)

Start Date

Schedule

Full time

Organization

BALENCIAGA S.A.S.

Required Experience:

Intern

SummaryAbout usFounded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937 the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections incl...