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Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

The mission of the UMMMC Transfer Center is to coordinate safe timely and appropriate care by connecting providers and linking resources to the patient within and outside of UMMMC. The primary role of the Clinical Transfer Coordinator is to communicate with referring providers and connect them with the most appropriate receiving UMMHC provider based on patients specific medical need. The Clinical Transfer Coordinators role is to triage accurately and advocate for safe and timely care. The Clinical Transfer Coordinator strives to facilitate the following services:

• Centralized intake for all transfers including bed placement recommendations
• Expedited transfer and more timely care for critically ill or injured patients
• Dependable triage services for the pediatric and adult patients in our community.
• Timely provider to provider consultative services and hand-offs to discuss patient care

needs.

• Management of bedside emergency situations and prioritization of real-time care concerns

Major Responsibilities:

• Utilize the nursing process to triage patients and advocate for safe timely and appropriate care in the most appropriate setting.
• Uses critical thinking strategic prioritizing and critical thinking to coordinate the care of patients who have an acute change in their condition using telecommunication tools to bring clinical experts quickly to their bedside.
• Facilitate communications and activities between the patient care units providers and other hospital departments as required. Anticipates potential problem situations and intervenes as appropriate.
• Collects data and provides virtual nursing care to achieve optimal outcomes and to influence practice patterns.
• Utilizes resources and performs at a level conducive to support the delivery of safe timely effective efficient equitable and patient-centered care by acute and critical care teams.

Position Qualifications:

License/Certification/Education:

Required:

• Bachelors degree in Nursing. Applicants with an Associates degree in Nursing who are currently enrolled in a Bachelors degree program will be considered.
• Current Massachusetts Nursing licensure and registration.

Experience/Skills:

Required:

• Minimum of 3 years emergency department clinical experience.
• Thorough knowledge of the discipline of nursing and understands limits of RN scope of practice.
• Excellent verbal written and computer skills.
• Possess high-level skills in communication decision-making systems thinking and computer literacy due to the remote nature of the practice environment.
• Demonstrate understanding of pathophysiology and rationale of special needs and common problems associated with physiological psychosocial safety learning rehabilitative spiritual/cultural and self-care issues for acutely and critically ill patients.

Preferred:

• Previous experience in virtual/telephonic nursing and triage.
• Previous experience in Care Coordination/Case Management.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.