Pedestrian Emergency Distress Customer Service
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us:
One of the reasons why we are the nations leading parking management expert is because we recognize that people are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years we understand what it means to earn Every Thank You which is treating our clients partners guests and team members with utmost respect and courtesy. As one of the largest privately held management companies we have the experience passion and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.(About Us. Our Legacy)
Culture:
We have a strong distinctive culture a culture that is heavily influenced by a shared vision style and values. Our company values are the glue that binds our business clients and team members. There are some common traits that contribute to our unique culture. Clear values caring loyalty humility and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers clients suppliers and team members. We guard these values and attributes fiercely.
About the position:
As a Pedestrian Emergency Distress (P.E.D.S) yourevolve around answering customers calls and dispatching help. Customers who need assistance will call intoP.E.D.Sto get help.P.E.D.S are responsible for maintaining the highest standard of customer service in every interaction. Most times P.E.D.S is the only time a customer interacts with us. We always want to start and end on a good note. Its our responsibility to do so because many travelers have a hard time traveling and appreciate an easy stress-free parking experience.
Accountability
- Answer calls from onsite customers who need immediate assistance.
- Dispatch personnel to customers in need of assistance.
- Answer general questions about parking or making a reservation.
- Guide customers through making a reservation.
- Assist customers in finding our parking lots.
- Answer calls from employees.
Profitability
- Accountable for meeting or exceeding established performance.
Exceptional Service
- An outgoing and enthusiastic personality with a willingness to do whatever it takes to earn a Thank You.
- Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
- Be the first line of defense when a call is received while minimizing wait times during peak times.
Communication
- Regularly update upper management on operational challenges.
- Youwill have to reach out to a Manager or Supervisor to get assistance
- Foster clear and open communication within the team.
- Report any issues or malfunctions with parking equipment in a timely manner.
Family
- Promote teamwork inclusion and respect among all staff.
- Lead by example and collaborate with the team to come up with the best solution possible.
About YOU:
Youll have the opportunity to use your organizational and communication skills to ensure your team consistently meets goals and provides excellent service to visitors.
Your Qualifications:
- High school diploma or GED.
- 1 year of experience in a customer service based role or something similar.
- Excellent communication and interpersonal abilities.
- Physical ability to lift heavy items (50 lbs).
What We Can Offer You for All Your Hard Work:
- Vacation/Sick pay
- Holiday pay
- Discount programs
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race color religion sex disability age sexual orientation gender identity national origin veteran status or genetic information. As part of this commitment Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed please email:describing the accommodation.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
ACE Mobility Solutions is a division of ACE Parking Management, Inc., a leading provider of parking and transportation management services working with over 500 locations across America. Based in Southern California, ACE brings over 70 years of expertise to a diverse range of clients ... View more
