EUS Onsite Support
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
DXC Technology is a Fortune 500 global IT services leader. Our more than 130000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values and fosters a culture of inclusion belonging and corporate citizenship.
Responsibilities:
- Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely efficient and professional manner.
- Install upgrade support and troubleshoot Windows Operating System and application such as Microsoft office Adobe and any other authorized desktop application (including Lab workstations)
- Perform smart hands and eyes for Infrastructure such Servers Storage Tape Media Network & Voice Cabling etc.
- Remote support (L2) across the region
- Regional coordination with third party suppliers
- Able to travel to neighboring cities
- Install upgrade support and troubleshoot for printer computer hardware and any other authorized peripheral equipment.
- Performs hardware break fix on computers. Laptops printers and other authorized peripheral equipment.
- Performs general preventative maintenance tasks on computers laptops printers and other authorized peripheral equipment.
- Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life builds application installations user migration and hardware installations
- Maintenance of IT assets and keep proper documentation.
- Coordinate with vendors for external support and repair
- Responsible for actively monitoring ticket queue and all assigned tickets ensure accurate logging categorization prioritization initial diagnosis routing functional escalation and data integrity of all applicable incidents and requests in ticketing tools
- Meets established Service Level Agreements (SLAs) guidelines
Requirement
- Diploma or Degree in IT / IS discipline or equivalent
- Fluent English speaking
- At least two years experience in end user support
- Very good support knowledge in Microsoft Operation System
- Very good support knowledge in MS Windows OS and Office suite of product
- Basic knowledge in IT Infrastructure (Network topologies VPN Server etc.) enough to isolate end user problems.
- Customer focus with exceptionally good customer service inter-personal and telephony skills sets.
- Process oriented
- Able to perform in fast moving and demanding environment
- Able to multitasked
- Team player who is self-motivated self-disciplined and initiative
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Key Skills
- Experience Working With Students
- Google Docs
- Organizational skills
- Classroom Experience
- Data Collection
- Materials Handling
- Workers' Compensation Law
- OSHA
- Special Operations
- Team Management
- Experience with Children
- Supervising Experience
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
