Assistant Site Services Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Youll work as ASSM Soft services reporting into the Site Services Manager.

In this varied role your responsibilities will include but are not limited to:

• Assist Site Service Manager in service delivery in accordance with client KPIs and SLA

• Monitoring of Housekeeping related activities

• Arrangement of all consumables and supplies for Client / any visits

• Preparing the Daily/Weekly and Monthly reports

• Interacting with the service & supply vendors.

• Undertake daily facility rounds and find out snags and raising proactive tickets for the same

• Effectively manage service provider team to ensure an on time deliverable system.

• Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.

• Indenting the requirements with suppliers.

• Pest control management.

• Indoor plant management

• Conduct weekly physical inventory for stock management and raise IMT requests

• Monitoring Helpdesk tickets for closure. Ensure all tickets assigned to you are included in the guts tracker.

• Share 2 min Helpdesk survey form to users and take corrective action on the users feedback randomly meet users on a daily basis to understand the facilities services

• Track Staff attendance through VMT tool

• Coordinate & support office renovation and refurbishment activities

• Support site service manager to forecast the regular & monthly spends for the month and adhere to the same

• Support in procurement process for regular and ad hoc soft services activities

• Keep a track of contract renewals and support site service manager for the renewal process for principle vendors

• Coordinate with the vendors to receive monthly invoices on time.

• Coordinate for quarterly NDCs for principle and non principle vendor.

• Provide a training to the onsite team equipments procedure & implementation

• Recommend continuous quality improvement practices

• Any responsibility/ task given by the client/ Manager going forward will be part of the JD

• Risk Management

• • Ensure full compliance with all local and governmental regulations and legislations

  • Site Lead in ensuring site risk management programs including audits are implemented and maintained

  • Adhere to escalation and incident reporting procedures

• People Management/ Engagement

• • Ensure high staff morale trust and work ethics

  • Coordinate with the Site lead - on the implementation of FM Procedures and train FM staff

  • Ensure an environment that supports teamwork co-operation and performance excellence within team

• Client/Stakeholder Management

• • Proactively engage stakeholders to ensure that on site clients expectations are met though high levels of customer service

  • Build and develop effective client / stakeholder relationships across multiple levels of the organization

  • Provide a cooperative environment with client and customers ensuring high levels of engagement

  • Provide a positive environment where things do get done; providing flexibility and understanding how to say no while still providing a service

  • Proactively understand the customers/ employees needs and act on them before being requested

• Finance Management

• • Assist Site Lead on preparation of site operational budget for the financial year

  • Assist Site Lead to Forecast of monthly & quarterly expenses

  • Adherence to the budget forecast and spend.

  • Invoice management.

• Procurement & Vendor Management

• • Ensure vendors are well-managed delivering services on time and within budget

  • Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices

• Other Key Activities

• • Managing New Hire Orientation program on behalf of Client

  • Assist Site Lead preparing monthly Facility Newsletters

  • Assist Site Lead in Developing interesting & fun user engagement activities

Sound like the job youre looking for Before you apply its also worth knowing what we are looking for:

Education and experience

Any Bachelors degree may apply with a minimum of 2 years experience in Facility Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail

Youll have an eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.

Great organisational skills

Youll have great time management and organisational skills and be good at meeting deadlines in a fast-paced work environment and adapting to your teams or clients changing requirements.

What you can expect from us

Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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