Technical Support Specialist with German and English

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Akkodis (formerly Modis) is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.

With more than 17 years of experience in Bulgaria we deliver technology solutions in IT Software Cloud and Digital fields. We have around 1200 employees in our two office locations and now we are looking for more talents to join us in our mission of engineering a smarter future.

About the role:

The objective of a Level 1 Agent is to deliver in-depth End-user support and strive to deliver a high level of resolution upon the first contact with the End-user. Level 1 Agents will use all available knowledge tools and resources call tracking tools and remote-control software to achieve the defined service level objectives. They are required to quickly diagnose and triage issues resolve Incidents and/or dispatch to the appropriate Resolution Group. They are expected to deliver a high level of customer satisfaction.

Your daily agenda will be:

Providing technical support in German and English by telephone e-mail and chat
Identifying clients problems and proposing solutions
Focusing on customer expectations and satisfaction
Fully document every ticket as per the internal quality assurance standards
Protecting confidential and sensitive information and materials
Collaborating with other team members to provide high-quality support

And you:

are Fluent in German and have good English skills
are Keen on communicating with customers
are Proficient in Microsoft Office
are Excited to develop your professional career
are A team player

You will get:

Competitive remuneration package
Performance-based bonuses
Referral bonus program
24 days annual paid leave
Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more) Competitive remuneration package
Free Psychological Counselling via Green Line and on the spot
Newborn or newly adopted child bonus
Food vouchers - 150 BGN/month
Upskilling & reskilling training programs and e-learning hub
Diverse career growth opportunities
Recognition awards
Sports cards (partially covered by the employer) and company sports initiatives
Special company discounts
Various social and charity initiatives

The future is here for the making. Are you ready

Lets make the incredible happen.

Required Experience:

Akkodis (formerly Modis) is a global leader in the engineering and R&D market that is leveraging the power of connected data to accelerate innovation and digital transformation.With more than 17 years of experience in Bulgaria we deliver technology solutions in IT Software Cloud and Digital fields. ...