servicenow ITSM

Job Description:

Job Title: ServiceNow ITSM Developer
Department: ITSM
Experience Level: Mid/Senior 6-10 years of experience

Key Responsibilities

• Design configure and customize ServiceNow ITSM modules such as:
  • Incident Problem Change Request Knowledge CMDB and Service Catalog.
• Develop custom applications and solutions within ServiceNow using:
  • ServiceNow Studio Flow Designer UI Builder and App Engine Studio.
• Integrate ServiceNow with external systems using:
  • REST/SOAP APIs MID Server IntegrationHub Web Services and scripted APIs.
• Implement automation and orchestration for IT processes through Flow Designer and scripting.
• Develop and maintain client scripts UI policies business rules script includes and scheduled jobs.
• Ensure platform performance scalability and compliance with best practices.
• Work closely with architects admins and stakeholders to translate business requirements into technical solutions.
• Participate in platform upgrades migrations and patch management.
• Conduct code reviews implement version control and maintain technical documentation.

• Troubleshoot and resolve technical issues ensuring minimal disruption to IT services.

Required Skills & Qualifications

• 6-10 years of hands-on ServiceNow development experience.
• Strong understanding of ServiceNow ITSM processes and configurations.
• Proficiency in JavaScript Glide scripting and ServiceNow server/client scripting.
• Experience building custom applications on the ServiceNow platform.
• Proven experience with REST/SOAP API integrations and data transformations (JSON XML).
• Familiarity with Flow Designer IntegrationHub and Service Portal development.
• Knowledge of ServiceNow data model CMDB structure and access control (ACL).
• Understanding of ITIL principles and how they align with ServiceNow processes.
• Strong analytical problem-solving and communication skills.

Must have

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS ITSM or IntegrationHub)
• Experience with Scoped Apps App Engine and Performance Analytics

Preferred / Nice-to-Have

• Knowledge of Agile / DevOps practices Git and CI/CD pipelines
• Experience with ServiceNow upgrade management and instance cloning

Soft Skills

• Excellent communication and teamwork abilities
• Strong documentation and technical writing skills
• Ability to manage multiple priorities in a dynamic environment
• Proactive and self-driven approach to problem solving

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