ServiceNow SAM Pro

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Technical Fix Agent: TResponsible for platform health. Fixes broken Discovery patterns manages Service Graph Connectors (SCCM/Intune) scripts Flow Designer logic and resolves Import Set errors or normalization breaks.

Detailed JD
Lead and implement ServiceNow SAM Pro integrations with SaaS publishers such as Microsoft 365 Adobe Salesforce Oracle and AWS using both out-of-the-box connectors and custom APIs.
Build configure and maintain custom integration frameworks to support non-standard or emerging SaaS vendors.
Collaborate with procurement IT asset management and vendor management teams to ingest procurement and entitlement data from ERP systems such as Oracle Fusion and SAP.
Develop and optimize normalization rules reconciliation jobs and license metric mappings in SAM Pro.
Perform data analysis and health checks to validate license positions and ensure compliance with publisher audit requirements.
Define integration requirements prepare technical design documentation and support the full development lifecycle including UAT and production deployment.
Conduct stakeholder workshops and act as a subject matter expert on SAM Pro licensing models discovery methods and optimization strategies.
Support ongoing operationalization of the SAM Pro module through automation and process standardization.

Preferred Qualifications

ServiceNow System Admin (CSA)
JavaScript/Glide Scripting
Experience with IRE (Identification & Reconciliation Engine)
API Integration knowledge

Good understanding of ITAM ITSM and CMDB best practices.