INSenior AssociateCRM FunctionalMS DynamicsAdvisoryPune

Pune - India

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

As an Oracle consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Oracle applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Oracle applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn moreabout us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

Business analysis and requirements gathering: Work with stakeholders to understand business needs and translate them into functional requirements for the CRM system.

System configuration and customization: Implement and configure CRM software based on business requirements often using low-code/no-code tools for customization.

Functional support: Provide ongoing support to CRM users troubleshoot issues and resolve problems efficiently.

Implementation and deployment: Lead or assist in the implementation of CRM solutions from initial setup to rollout and user adoption.

Testing and quality assurance: Perform testing to ensure the configured system functions as expected before deployment.

Training and documentation: Develop training materials and conduct sessions for end-users to ensure they can effectively use the system.

Process improvement: Analyze existing processes and recommend improvements to optimize CRM functionality and efficiency.

Required Skills and Qualifications

Experience with CRM platforms: Hands-on experience with specific CRM systems like Salesforce Microsoft Dynamics 365 or SAP CRM.

Functional expertise: A deep understanding of CRM processes including sales marketing and customer service.

Problem-solving and analytical skills: The ability to analyze complex issues perform root cause analysis and develop effective solutions.

Communication and collaboration: Strong communication skills to liaise with both business users and technical teams.

Business acumen: An understanding of how to align CRM solutions with overall business objectives and strategies.

Project management basics: Experience in managing tasks and timelines especially in the context of CRM projects.

Mandatory Skill Sets:CRM Functional

Preferred Skill Sets:CRM Functional

Years of Experience required:3 To 7

Education Qualification: MCA MBA

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required: Master of Engineering Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Customer Relationship Management (CRM)

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Innovative Design Intellectual Curiosity IT Infrastructure Learning Agility 16 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Required Experience:

Senior IC

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismMicrosoftManagement LevelSenior AssociateJob Description & SummaryAt PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficienc...