Senior Manager, Client Security Officer Bilingual (FREN)

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Director

Job Description & Summary

A career within Cybersecurity and Privacy services will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats propels transformation and drives growth. As companies pivot toward a digital business model exponentially more data is generated and shared among organisations partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment and detect respond and remediate threats.

The Client Security Officer (CSO) acts as a trusted advisor ensuring clients security posture aligns with evolving threats regulatory requirements and business priorities. The role combines consulting experience technical oversight and client relationship management to deliver high-value security outcomes. The CSO role is focused on cybersecurity strategy and implementation with strong expertise in Managed Security Services Provider (MSSP) models.

Meaningful workyoullbe part of

As aSenior Manager Client Security Officeryoullwork as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

Assess client environmentsidentifygaps and recommend improvements to strengthen defenses and align with cybersecurity best practices.
Oversee all stages of engagementonboarding delivery operations and offboardingensuring structured reporting and stakeholder alignment.
Monitor service quality through SLA tracking health checks and remediation efforts;maintainrisk registers for MDR and CaaS services.
Respond to inquiries manage escalations and ensure consistentdelivery ofquality across assigned accounts.
Drive initiatives to enhance investigation depth incident response timeliness and communication protocols.
Coordinate inputs from functional technical and product teams; ensure deliverables meet scope and client expectations.
Lead end-to-end proposal development for strategic growth and high-quality submissions.
Regularly review deliverables to ensure they meet scope requirements and client expectations.
Maintain and update action logs for findings requiring client input or internal remediation.
Conduct periodic client environment health checks toidentifytechnical procedural or engagement-level gaps.
Ensure consistent delivery quality across assigned clients by implementing structured reviews aligning with client expectations and driving continuous improvement initiatives. This includes oversight of investigation depth incident response timeliness escalation protocols and communication practices to enhance service confidence and operational outcomes.
Manage client feedback and escalation processes working with delivery teams and leadership to resolve issues expediently and transparently.Coordinate inputs from functional technical and product teams.
Ensure quality delivery as per the client success playbooks templatestoolingand Statement of Work.

Experience and skillsyoulluse to solve

Bachelors or masters degree in computer science Information Security or a related field.
Minimum of 10 years of relevant experience in cybersecurity with a focus on management consulting with extensive client management experience.
Strong understanding of MSSP delivery models and managed detection/response services.
Proven experience managing diverse clients including Quebec-based organizations and navigating bilingualenvironments.
Strong communicationand presentation skills with the ability to articulate complex technical concepts to non-technical stakeholders.
Exceptional communication and presentation skills for both technical and executive audiences.
Ability to articulate complex security concepts in business terms.
Familiarity with Canadian regulatory frameworks and industry-specific compliance requirements.
The successful candidaterequiresfluency in English in addition to French asthey willbe requiredto support or collaborate with English-speaking clients colleagues and/or stakeholdersduring the course oftheir employment with PwC Canada
PwC Canadaiscommitted to cultivating an inclusive hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Whyyoulllove PwC

Wereyoullbe a part ofdiverseteams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and more aboutourApplication Process andTotal Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Agile Methodology Analytical Thinking Azure Data Factory Coaching and Feedback Communication Creativity Cybersecurity Cybersecurity Framework Cybersecurity Policy Cybersecurity Requirements Cybersecurity Strategy Embracing Change Emotional Regulation Empathy Encryption Technologies Inclusion Influence Innovation Intellectual Curiosity Learning Agility Managed Services Optimism 20 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

Were committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: Be a part of The New Equation.

Chez PwC Canada notre atout le plus précieux cest notre personnel. Et cest en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes dans laquelle chacun se sent vraiment à sa place. Nous savons que lexpérience peut prendre diverses formes et pour nous donner confiance au public et résoudre des problèmes importants nest possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Pour en savoir plus sur linclusion et la diversité chez PwC Canada: Faites partie de La Nouvelle équation.

Required Experience:

Senior Manager

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismCybersecurity & PrivacyManagement LevelDirectorJob Description & SummaryA career within Cybersecurity and Privacy services will provide you with the opportunity to help our clients implement an effective cybersecurity programme that prote...