Senior Manager, Client Security Officer Bilingual (FREN)

Montreal - Canada

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Cybersecurity & Privacy

Management Level

Director

Job Description & Summary

A career within Cybersecurity and Privacy services will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats propels transformation and drives growth. As companies pivot toward a digital business model exponentially more data is generated and shared among organisations partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment and detect respond and remediate threats.

The Client Security Officer (CSO) acts as a trusted advisor ensuring clients security posture aligns with evolving threats regulatory requirements and business priorities. The role combines consulting experience technical oversight and client relationship management to deliver high-value security outcomes. The CSO role is focused on cybersecurity strategy and implementation with strong expertise in Managed Security Services Provider (MSSP) models.

Meaningful workyoullbe part of

As aSenior Manager Client Security Officeryoullwork as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

Assess client environmentsidentifygaps and recommend improvements to strengthen defenses and align with cybersecurity best practices.
Oversee all stages of engagementonboarding delivery operations and offboardingensuring structured reporting and stakeholder alignment.
Monitor service quality through SLA tracking health checks and remediation efforts;maintainrisk registers for MDR and CaaS services.
Respond to inquiries manage escalations and ensure consistentdelivery ofquality across assigned accounts.
Drive initiatives to enhance investigation depth incident response timeliness and communication protocols.
Coordinate inputs from functional technical and product teams; ensure deliverables meet scope and client expectations.
Lead end-to-end proposal development for strategic growth and high-quality submissions.
Regularly review deliverables to ensure they meet scope requirements and client expectations.
Maintain and update action logs for findings requiring client input or internal remediation.
Conduct periodic client environment health checks toidentifytechnical procedural or engagement-level gaps.
Ensure consistent delivery quality across assigned clients by implementing structured reviews aligning with client expectations and driving continuous improvement initiatives. This includes oversight of investigation depth incident response timeliness escalation protocols and communication practices to enhance service confidence and operational outcomes.
Manage client feedback and escalation processes working with delivery teams and leadership to resolve issues expediently and transparently.Coordinate inputs from functional technical and product teams.
Ensure quality delivery as per the client success playbooks templatestoolingand Statement of Work.

Experience and skillsyoulluse to solve

Bachelors or masters degree in computer science Information Security or a related field.
Minimum of 10 years of relevant experience in cybersecurity with a focus on management consulting with extensive client management experience.
Strong understanding of MSSP delivery models and managed detection/response services.
Proven experience managing diverse clients including Quebec-based organizations and navigating bilingualenvironments.
Strong communicationand presentation skills with the ability to articulate complex technical concepts to non-technical stakeholders.
Exceptional communication and presentation skills for both technical and executive audiences.
Ability to articulate complex security concepts in business terms.
Familiarity with Canadian regulatory frameworks and industry-specific compliance requirements.
The successful candidaterequiresfluency in English in addition to French asthey willbe requiredto support or collaborate with English-speaking clients colleagues and/or stakeholdersduring the course oftheir employment with PwC Canada
PwC Canadaiscommitted to cultivating an inclusive hybrid work environment. Exact expectations for your team can be discussed with your interviewer

Thisnewly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $168000-$218000.The posted salary rangerepresentsthe expected hiring range for PwC locations in major citycentres. Given our national recruiting approach ranges may vary for positions in other locations. At PwC Canada base salary isdeterminedby your skills experiencequalificationsand work location.In addition to base salary eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyoulllove PwC

Wereyoullbe a part ofdiverseteams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and more aboutourApplication Process andTotal Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Agile Methodology Analytical Thinking Azure Data Factory Coaching and Feedback Communication Creativity Cybersecurity Cybersecurity Framework Cybersecurity Policy Cybersecurity Requirements Cybersecurity Strategy Embracing Change Emotional Regulation Empathy Encryption Technologies Inclusion Influence Innovation Intellectual Curiosity Learning Agility Managed Services Optimism 20 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels ( Experience:

Senior Manager

Line of ServiceAdvisoryIndustry/SectorNot ApplicableSpecialismCybersecurity & PrivacyManagement LevelDirectorJob Description & SummaryA career within Cybersecurity and Privacy services will provide you with the opportunity to help our clients implement an effective cybersecurity programme that prote...