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About the Role

We are seeking a Senior Technology Manager to lead our Adobe Service domain and drive innovation across critical digital platforms. This role owns the strategy and delivery for Adobe Sign SaaS Adobe Creative & Document Cloud services and related technologies as well as our Internal Certificate Authority (S/MIME). Acting as both Technology Application Owner (TAO) and Service Owner you will ensure operational excellence compliance and strategic alignment while providing direct leadership to a high-performing team.

Key Responsibilities - What Youll Do

As the Technology Application and Service Owner you will lead both functional and people management responsibilities driving successful delivery and continuous improvement of Adobe Services and related automation solutions.

• Own the Adobe Service Portfolio: Manage Adobe Creative & Document Cloud Adobe Sign SaaS (GxP) and supporting processes and assets.

• Lead Technology Strategy & Roadmap: Align capabilities with business needs optimize service assets and identify opportunities for innovation and cost efficiency.

• Drive DevOps Delivery: Oversee engineering development operations and support in a DevOps model; lead Agile practices and SCRUM ceremonies.

• Ensure Compliance & Governance: Maintain adherence to GxP HIPAA SOX and other regulatory standards; manage related key processes like formal documentation testing and NCR/CAPA.

• Collaborate Across the Business: Partner with stakeholders in Procurement Finance ISRM and cross-functional technology teams; act as Subject Matter Expert in vendor negotiations.

• Lead People: Coach and develop talent foster collaboration and recruit top performers.

• Deliver Operational Excellence: Monitor key metrics manage projects and ensure a superior user experience.

Qualifications & Experience Required - What Were Looking For

• Education: Bachelors degree required; advanced degree preferred.

• Experience: 15 years over all professional IT experience with 10 years in Cloud SaaS technologies (Adobe Services and digital signature solutions preferred). Proven track record in strategic and tactical IT leadership.

• Technical Expertise: Adobe Service & Product Portfolio and Digital Signature solutions REST API Azure Entra-ID Windows Desktop Application management. Familiarity with automation tools in the user-management domain including Bitbucket PowerShell PowerApps Python and AWS Functions.

• Leadership Skills: Strong technology transaction and adoption as well as people management team development and coaching capabilities.

• Methodologies: DevOps Agile ITIL framework knowledge preferred.

• Compliance Knowledge required: GxP PIIT2/T3 HIPAA SOX as well as related process (testing reporting etc).

• Exceptional communication with the ability to convey complex technical concepts to technical and non-technical audiences.

• Proven ability to manage multiple priorities in a fast-paced environment and adapt to evolving requirements and deadlines.

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