Director of Product Management, Voice & Telephony (CCaaS UCaaS)
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Director of Product Management Voice & Telephony (CCaaS / UCaaS)
Location: Eltropy Headquarters
Reports to: Chief Product Officer
About Eltropy
Eltropy is the industry-leading Unified Conversations Platform built specifically for financial institutions. Our platform combines digital conversations voice contact center (CCaaS) and unified communications (UCaaS) into one intelligent compliant AI-powered system. We help credit unions and community banks deliver exceptional member experiences drive operational efficiency and future-proof their communication stack.
We are expanding our voice and telephony capabilities and seeking a product leader who can help us build best-in-class contact center and office telephony products while driving forward an AI-native vision for the future.
Role Overview
We are looking for a Director of Product Management to lead Eltropys CCaaS (Voice) and UCaaS (Office Phone) product lines. This leader will define the strategy own the roadmap and guide execution on mission-critical telephony initiatives. The role includes managing a team of product managers and collaborating closely with engineering design GTM and customer-facing teams.
This position reports directly to the Chief Product Officer and will have a significant influence on the direction and success of Eltropys communication platform.
Key Responsibilities
Product Strategy & Vision
- Define and drive the multi-year product vision for voice telephony and unified communications.
- Own the roadmap for our CCaaS and UCaaS offerings.
- Use market customer and competitive insights to inform strategic decisions.
- Drive compliance initiatives (DNO DNC PCI etc.) cross-functionally.
- Champion the future of AI-native telephony including virtual agents conversational AI smart routing analytics and more.
Team Leadership
- Lead mentor and grow a team of product managers supporting telephony and contact center products.
- Establish best-in-class product practices strong prioritization and high execution discipline to deliver the best end to end experience.
- Drive cross-functional collaboration across engineering design GTM support and executive stakeholders.
Execution & Delivery
- Own the full product lifecycle: definition scoping execution launch iteration.
- Prioritize initiatives using a data-driven approach and clear business outcomes.
- Make tradeoffs that balance customer needs innovation speed and technical realities.
- Partner with engineering to ensure high-quality and on-time delivery.
Customer & Stakeholder Engagement
- Represent the Voice and telephony product lines internally and externally.
- Engage with financial institution customers strategic partners and advisory councils to validate needs and gather insights.
- Support GTM teams during product rollouts launches and strategic deals.
- Travel to customer sites conferences and partner locations approximately two times per month to gather in-person insights.
- Conduct deep discovery sessions with financial institutions to understand workflows pain points and unmet needs.
- Use field insights to shape product direction validate roadmap priorities and influence long-term strategy.
AI & Innovation
- Build AI-powered and AI-native telephony experiences that differentiate Eltropys platform.
- Partner with the AI team to offer generative AI across voice workflows.
- Measure usage adoption and ROI on AI-driven features and iterate based on insights.
Data-Driven Decision Making
- Define KPIs success metrics and dashboards for Voice products.
- Use data experimentation and customer insights to prioritize and validate decisions.
- Foster a culture of learning experimentation and continuous improvement.
Qualifications
- Required Domain Expertise: Strong experience with telephony VoIP SIP CCaaS UCaaS call routing contact center technologies or related voice systems. Experience with PBX Freeswitch Kamalio SIP protocols etc. is preferred.
- Product Leadership: 10 years in product management with 5 years building enterprise SaaS products.
- People Management: Previous experience managing PMs and scaling product teams.
- Execution Excellence: Proven ability to deliver complex high-availability communication products.
- Communication Skills: Exceptionally clear structured communicator with strong storytelling abilities.
- Bias for Action: Highly proactive fast-moving and able to make decisions in ambiguity.
- Education: Bachelors in Engineering/CS/Technical field; MBA a plus but not required.
Why Join Eltropy
- Lead a core product line at the fastest-growing communications platform in the financial services industry.
- Shape the future of AI-native customer/member communication.
- Work directly with the CPO and executive team on strategic initiatives.
- Be part of a culture that moves quickly values product sense and rewards impact.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Eltropy provides all communication channels, all integrations, and all the power of AI to help credit unions and community banks boost efficiency & member satisfaction
