GUCCI Store Manager (mfd)

Summary

Job Description

Key Accountabilities

Client Experience

Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.

Promote brand awareness establish market/store presence and capture competitive market share through community outreach and company-sponsored events.

Inspire and foster collaboration amongst team members to achieve coherent and strong clienteling-related activities and training.

Ensure the development implementation and execution of company CRM initiatives byguiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.

Partner closely with the Client Engagement team to lead and leverage business development opportunities by utilizing a top-client strategy to retain and develop high-potential clients with a special focus on the Top 100.

Champion full utilization of the various clienteling tools to drive client loyalty and acquisition.

Oversee and guide your team to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

Running the House

Adhere to and oversee the adherence to company policies and procedures including Operations People and Security.

Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain a high sell-through as well as alignment with new product launches.

Comply with all Loss Prevention self-audits monthly cycle counts incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target.

Provide accurate monthly schedules and timely submission of payroll records for all employees.

Oversee incoming and outbound merchandise requests and shipments.

Support and monitor the After Sales services in store.

Oversee and support maintaining the Visual Merchandising standards set by the Global VM team.

Ensure optimal and consistent adherence to all key health safety and security aspects.

Maintain company assets organized in respect of the back-of-house and front-of-house guidelines.

Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Requirements

Minimum of 5 years of sales management experience in retail luxury retail or service-related industry.

Bachelors Degree in a related field is preferred.

High degree of ethics professionalism integrity and ability to inspire trust and influence a team.

Ability to analyze selling reports identify business trends and react quickly to the needs of the business.

Proven ability to drive positive client experiences that build loyalty and deliver measurable results.

Ability to manage competing priorities in a fast-paced environment.

Proficiency with Microsoft Office software including Word Excel PowerPoint and Outlook.

Industry awareness commercial knowledge and strong business and financial acumen.

Strong verbal and written communication skills and excellent organizational skills.

Passion for the Fashion Industry.

Flexibility to work a retail schedule which will include evenings weekends and holidays.

Job Type

Start Date

Schedule

Organization