Business Analyst Senior

Opportunity Details

Must Haves

• 5 years leading and supporting public sector healthcare IT projects applying OPS equivalent public-sector methodologies (e.g. UPM EA GO-ITS/digital standards).
• Demonstrated ability to bring a design-oriented user-centred perspective to the business analysis (e.g. journey mapping service design usability testing.)
• Proven experience using advanced business analysis techniques including use cases conceptual/logical data models process/data flow modelling business rules and non-functional requirements.
• Experience conducting BA work across all phases of the lifecycle including discovery iterative alpha/prototyping and solution evaluation for beta/mvp planning.
• Strong experience facilitating stakeholder workshops and producing decision-ready BA artefacts (options impacts recommendations) for governance or senior leadership.

Nice to Haves

• N/A

Rated Requirements

Public Sector Experience 5%

• 5 years of experience in all of the following:
• Leading and supporting federal provincial or broader public sector healthcare-related projects including large complex IT health initiatives.
• Working within public sector I&IT project practices such as OPS Unified I&IT Project Management Methodology Enterprise Architecture Gating processes and standard systems development methodologies.
• Working within Ministry policy and IT project approval processes including preparation of decision-ready materials for governance and approvals.
• Ensuring alignment with GO-ITS Digital Health standards and internal branch guidelines where applicable.

Business Analysis & Design-Oriented Skills50%

• 5 years of experience in the following:
• Providing analytical and coordination support to Project Managers and Architects including the preparation of project artefacts status updates risk/issue documentation and ensuring alignment between business requirements and overall project delivery.
• Leading and conducting business analysis to assess client problems and opportunities document requirements and translate them into viable technology solutions in health and regulatory program contexts.
• Demonstrated ability to bring a design-oriented user-centred perspective to requirements discovery and solution development ensuring prototypes and business processes are shaped with user experience and service design principles at the forefront (e.g. journey mapping service blueprints usability testing user research interpretation).
• Experience working across Discovery Alpha and planning for Beta/MVP phases including prototyping user testing and progressively refining requirements and documentation as solutions evolve.
• Conducting analysis across all phases of the project lifecycle including requirements gathering business/process modelling transformation analysis solution evaluation and continual refinement of documentation to support iterative delivery.
• Developing and updating business processes user documentation and operational procedures to support smooth implementation of changes while minimizing impacts on business operations.
• Providing I&IT business analysis leadership and advisory services for initiatives such as business needs assessments feasibility studies cost-benefit analyses and business case development.
• Creating and maintaining requirements specifications and impact analyses for supported solutions including upgrades and new functionality.
• Applying advanced business modelling techniques (e.g. use cases conceptual/logical data models process/data flow modelling business rules non-functional requirements) to define solution scope and design in complex health/regulatory environments.
• Promoting the effective application of I&IT techniques to solve business challenges and offering strategic advice and improvement options to stakeholders.
• Monitoring project progress from a BA lens proactively resolving analysis-related issues and providing regular BA-focused reporting to I&IT management and executive decision makers.

General Skills45%

• Strong leadership and team collaboration experience with the ability to guide and influence cross-functional teams (business SMEs designers architects developers vendor resources).
• Exceptional analytical problem-solving decision-making and troubleshooting skills supported by strong critical thinking and the ability to work with ambiguity in evolving Alpha environments.
• Excellent interpersonal verbal written and presentation skills with the ability to communicate complex information clearly to both technical and non-technical audiences including senior management and governance bodies.
• Skilled in facilitation and negotiation with experience leading workshops discovery sessions and working groups to resolve issues build consensus and achieve successful outcomes.
• Demonstrated consulting and relationship-building skills with a track record of engaging stakeholders managing expectations and fostering strong partnerships across ministries and sectors.
• Dedicated to delivering high-quality decision-ready artefacts with tact diplomacy and professionalism in OPS settings.
• Highly motivated adaptable and detail-oriented team player recognized for creativity perseverance organizational strength and the ability to manage multiple priorities and tight deadlines in a complex governance and stakeholder environment.

Description

Responsibilities

• Lead and conduct business analysis across Alpha and early Beta/MVP planning ensuring all documentation and analysis align with OPS Unified I&IT Project Management Methodology Enterprise Architecture Gating processes and Agile/OPS development standards.
• Develop document refine and maintain business requirements including functional non-functional regulatory compliance and data requirements ensuring traceability from Discovery outputs to Alpha prototypes and into MVP backlog preparation.
• Elicit analyze and synthesize requirements using advanced business analysis techniques (use cases conceptual/logical data models process & data flow modelling business rules transformation analysis non-functional requirements).
• Translate Discovery insights (journey maps service patterns user research validated needs) into actionable Alpha-phase requirements and service designs ensuring continuity and reusability of Discovery outputs.
• Bring a design-oriented user-centred perspective to requirements discovery ensuring business processes and Alpha prototypes are shaped using service design and UX techniques (journey mapping service blueprints usability testing scenario exploration).
• Facilitate stakeholder engagement sessions including workshops interviews and working groups with MLTC program areas HSC the vendor team and technical stakeholders to clarify requirements refine assumptions validate processes and resolve issues.
• Analyse prototype and user testing feedback documenting insights impacts and revisions to requirements business rules and process flows to support iterative Alpha development.
• Prepare decision-ready documentation (options analysis recommendations business impacts readiness considerations) for governance bodies (PSC JESC and ARB as applicable) supporting the PM and Architect in ensuring alignment to OPS expectations.
• Develop future-state business and service process models incorporating Discovery findings Alpha learnings enterprise standards and expected future regulatory/business operating models.
• Collaborate closely with architecture to ensure requirements are technically feasible aligned with OPS EA artefacts TRA GovTechON target state data/information architecture and digital health standards where relevant.
• Support backlog creation and refinement for Beta/MVP ensuring Alpha outputs (requirements models user journeys data needs) are structured for reuse and converted into clear testable user stories and acceptance criteria.
• Identify and document risks issues assumptions and dependencies related to business requirements service design prototype testing and stakeholder impacts; recommend mitigation strategies.
• Develop or contribute to user documentation and operational readiness materials ensuring program areas have the necessary clarity regarding business process changes emerging from Alpha.
• Provide BA-specific reporting to I&IT management PM and program leadership including updates on requirement maturity decision inputs progress against plan and emerging complexities requiring governance attention.
• Promote and apply OPS digital and accessibility standards ensuring BA outputs support compliance with the Ontario Digital Service Standard AODA privacy and security requirements.

Required Experience:

IC