CAS Site Customer Service Representative
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Job Location:
West Chester, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Together for a cleaner healthier world.
Johnson Matthey a FTSE 250 organisation is a global leader in sustainable technologies specialising in catalysis precious metal products chemicals and process technology. With operations in over 30 countries we employ more than 12600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
About the Role
This role is all about making things happen. Youll manage on-site customer service activities ensuring smooth order processing and shipping operations. Your work will directly impact customer satisfaction and operational success making you an essential part of our growth journey.
Individual will have on site responsibility and engagement for processing of purchase orders sales orders and of all shipping functions performed at either the JM plant or the off-site warehouse. Collaborates closely with customers Sales and S&OP teams to evaluate incoming demands identify needs and coordinate the dispatch of FG materials accordingly. Individual is responsible for shipping activities for JM customers worldwide including Toll parts. Individual is primary point of contact for customer shipments.
PRINCIPAL ACCOUNTABILITIES
Be the Customer Champion: Act as the primary point of contact for customer shipments and inquiries.
Manage Orders & Shipments: Process purchase and sales orders coordinate shipping from JM plants and off-site warehouses.
Collaborate Across Teams: Work closely with Planning Quality Warehouse and Commercial teams to meet customer demands.
Monitor & Report: Track on-time delivery performance analyze reasons for delays and escalate issues when needed.
Ensure Compliance: Follow all environmental health and safety regulations and company policies.
Requirements for the role:
Bachelors degree (Logistics Industrial Engineering or related field preferred).
Experience in manufacturing operations and familiarity with MRP/ERP systems.
Knowledge of INCOTERMS inventory control and international shipping procedures.
Strong problem-solving skills and ability to manage multiple priorities.
Customer-focused mindset with excellent communication skills.
How you will be rewarded:
We offer competitive compensation and JM Elements benefits package including bonus excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits as well as helping you focus on your overall wellbeing for you and your family.
We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets we offer stretch and a wealth of diverse opportunities.
Well give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard that genuinely cares for you and where your contribution is appreciated. Well empower you to lean in and make things happen to create solutions and value for our customers. United by our values and vision were self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. Were passionate about making a difference and delivering a better tomorrow for us and for you a cleaner and healthier world today and for future generations.
Johnson Matthey is open for discussion on part-time job share and flexible working patterns.
To submit your application please click the Apply button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they Matthey respects your privacy and is committed to protecting your personal information.
For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation marriage or civil partnership pregnancy or maternity religion or belief.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Johnson Matthey is a global leader in sustainable technologies, catalysing the transition to net zero. Our vision is for a world that’s cleaner and healthier, today and for future generations.
