Cloud Support Analyst 1
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Hylandis empowering organizations around the world with innovative cloud solutions and were actively growing our team in Brazil!
If youre passionate about solving complex problems through technology and thrive in a collaborative fast-paced environmentapply nowto become aCloud Support Analystat Hyland!
Location:São Paulo Brazil (Hybrid)
Responsibilities
- Troubleshoot and resolve technical issues related to cloud solutions
- Communicate regularly and proactively with customers to keep them informed about the progress or delay to the resolution of their issue
- Own support cases from start to resolution
- Respond to inbound calls for products to support process or production down needs; create case and route to proper queue accordingly
- Collaborate with internal teams to escalate and resolve complex issues
- Document all support activities clearly and thoroughly
- Follow Change Control Policies for Cloud environments
Basic Qualifications
- Experience in customer service or technical support preferred
- Excellent communication skills in English (spoken and written)
- Tech-savvy and eager to learn new systems
- Strong critical thinking and problem-solving skills
- Ability to work well in a team and independently
- Detail-oriented organized and able to multitask
- Ability to use sound judgment and appropriately escalate issues for guidance
- Ability to work varying shifts on an as needed basis to address customer and partner needs within their business hours
- Up to 10% travel time required
- Associates Degree in Business IT or related field (or equivalent experience)
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
Hyland provides intelligent content solutions that empower our customers to transform the way they work and deliver exceptional experiences to those they serve. Our solutions capture, process and manage high volumes of diverse content in order to improve, accelerate and automate opera ... View more
