3rd Line Directory Services Engineer

3rd Directory Services Engineer

Basingstoke - 5 Days Customer Site (Travel to other customers sites on a periodic basis)

Shift Working (0andon a Rotating Pattern)

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Directory Services Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service.

Your role will involve:

We are looking for a 3rd Directory Services Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:

Responding to escalations from 2nd Line Daily checks

Maintaining and supporting Active Directory and providing timely updates to the Operations Lead.

Carrying out a readiness assessment for new releases entering service from the Engineering Team

Producing and maintaining documentation such as (Work Instructions and Patching Schedules).

The applicant must be DV Cleared sole national required for a high-level government account.

Key skills and experience:

Problem-solver with the ability to think creatively

Deep understanding of Active Directory Domain Services

Deep understanding of Windows Server 2019 and later

Deep understanding of Domain Name System (DNS)

Group policy creation and assignment

Understanding of System Center Operations Manager and Configuration Manager (SCOM and SCCM)

Experience working in a multi-tenant environment

Knowledge of PowerShell scripting

Ability to work on projects and understanding of project management terminology

Ability to work independently as well as within a team and to collaborate with various teams like Engineering and Architecture

Ability to embrace change and adjust priorities or processes and approach as needed

Highly self-motivated directed and can work independently without supervision in a high-pressure environment

Your transferable skills and experience:

ITSM Tooling & Processes

VMware vCenter - Use of not Administration

Ability to embrace change and adjust priorities or processes and approach as needed

Knowledge of ITIL processes

Knowledge of Agile methodologies

26 Days annual leave plus public holidays (3 flexible)

Pension Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)

Perks at work employee discounts

Employee assistance programme/ virtual GP

Role dependent benefits: Private medical/ company car or car allowance

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader a Times Top 50 employer for Gender Equality a Top 75 employer for Social Mobility accredited with the Living Wage Foundation and a signatory for the Race at Work Charter but we are also committed to the United Nations standards for LGBTI and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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