Technology Support Lead Equities Tech
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team to innovate and refine technology operations impacting the core of our business services.
As a Technology Support Lead in the Commercial & Investment Banks Equities Tech team you will play a leadership role in ensuring the operational stability availability and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firms systems will be key and set you up for success as you navigate tasks related to identifying troubleshooting and resolving issues to ensure a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Strong hold on Data Base
- Proficient in observability and monitoring tools and techniques
- Knowledge of front office trading applications
- Experience in Incident and Problem management
- Strong communication skills to translate technical language into meaningful business impact statements
- Have an understanding of the Agile methodology and an ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
- Demonstrates knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications capabilities and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
