Customer Support Trainer Manager English Onsite Lisbon!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Customer Support Trainer - Manager English Onsite Lisbon!
Responsibilities
Manage overall training requirements ensure sufficient training resources are available to roll out required new hire induction and program training.
Flag resource constraints timely to allow alignment of training plans with training resource capacity.
Ensure continuous improvement of Service Provider and program training materials and overall curriculum in close collaboration with training and outsourcing team.
Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Service Provider and the team.
Provide thought leadership to training and policy teams re process/curriculum and content improvement opportunities.
Develop materials according to process standards
Collaborates with quality team on learning opportunities derived from quality audit call calibration and client feedback
Evaluate and revisit training materials to ensure relevance and content is up to date
Create process knowledge test track and monitor learning improvements
Deploy process changes updates and workflow improvements from
Provide oversight on content revisions given feedback from subject matter experts
Provides classroom training fulfil refresher trainings and upskilling
Ensures training performance are tracked and delivered based on requirements
Monitor course assessments and manage employees during in process training
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in business Education Finance Computer Science or a related field.
Vast experience in training development and delivery and fintech industry.
Proven expertise in designing and delivering engaging training programs for diverse audiences.
Excellent verbal written and presentation skills with the ability to simplify complex technical concepts for a non-technical audience.
Strong interpersonal skills and the ability to build rapport with trainees.
Proficiency in using e-learning platforms presentation software and other training tools.
Demonstrated ability to assess training needs and measure the effectiveness of training programs.
Highly organized detail-oriented and able to manage multiple projects simultaneously.
Ability to adapt training methods to suit different learning styles and technical proficiencies.
Minimum B2 English

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.