Customer Service Adviser Financial Services

Job title:

Job Description:

Capita is an equal opportunity and disability confident employer.

Location: Office based on Oxford Road Manchester City Centre. Hybrid working will follow after successful training and probation period.

Salary: 24043.50 per annum

Contract Type: 12-month FTC with potential to converting to permanent.

Hours: 37.5 Hours a week Monday Friday shifts between 8am - 6pm. No weekend hours.

What will you deliver

The job primarily involves answering calls from policyholders financial advisors and other professionals who require information about our clients policies. Where needed you could also be completing administration work.

In a typical day you will be providing general information about a broad range of financial products checking the status of claims and resolving complaints. Some of the callers may be unsure of the information they require and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.

The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls which are fundamentally similar in purpose. Training is 6-8 weeks and full-time hours based at our office.

What are we looking for

• Previous experience in a telephone based customer service role or similar customer focused role such as hospitality retail etc.

• A genuine passion for helping people and delivering excellent customer experience.

• Proven literacy and numerical skills ideally GCSE grade C (or equivalent) English and Maths.

• Confident communicator with a professional and friendly manner.

• Excellent listening skills and an ability to problem solve.

• A fast learner with an attention to detail.

• The ability to work under pressure and prioritise workload.

• Someone who is punctual and reliable.

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to prove their right to work in the UK. We will also carry out background vetting checks and 3 years of reference checks.

What can we offer you

In this role you will be given fantastic training and development for your career in financial services. You will also be given the following:

• A starting salary 24043.50 per annum

• Company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leaveand plenty more

• 23 days holiday(rising to 27 with service)with the opportunity to buy extra leave.

• Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology

• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform.

• Youll be joining a large network of experienced innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career and well provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Regulated Services

At Regulated Services were transforming the world of life and pensions and mortgage services. Were delivering responsible and sustainable services helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide offering a range of services from end-to-end administration digital technology and business support to lending account and arrears management. Join us and discover better as you shape the future of regulated services.

Whats Next

If this role is of interest to you please click below to register apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

Equal Opportunities

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email or calland well get back to you.For more information about equal opportunities and process adjustments please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support at Kingdom

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