Service Delivery Manager

Barrow in Furness - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities

Provide a high-quality consistent security service through effective leadership of branch and site personnel.
Take full responsibility for the allocation of resources ensuring compliance with statutory requirements and company standards.
Ensure staffing levels meet agreed Service Level Agreements (SLAs) and that recruitment is completed promptly in line with company policy and procedures.
Manage recruitment onboarding and succession planning through Securitas and BAE Systems onboarding processes.
Ensure effective training and development is delivered so all employees perform their roles to the required standard.
Maintain up-to-date assignment instructions risk assessments and site documentation ensuring full understanding by all deployed staff.
Support client retention by maintaining consistent service delivery and preventing fluctuations in performance.
Ensure compliance with Health & Safety Quality Management Systems and company best practices.
Monitor and achieve Key Performance Indicators (KPIs) on an ongoing basis.
Undertake quality assurance checks and implement continuous improvement actions.
Manage grievance and disciplinary procedures in line with company policy when required.
Conduct regular site audits to identify improvement opportunities and drive service enhancements.
Actively promote staff recognition including nominations for internal and external awards.
Coordinate and conduct security officer welfare visits in accordance with British Standards.
Carry out site-based Personal Development Plans (PDPs) aligned to the competency framework.
Demonstrate strong cost control awareness managing both direct and indirect costs effectively.
Take ownership of staff engagement and morale across the branch.
Lead and participate in internal and external audits ensuring full compliance and positive outcomes.

Qualifications :

Core Competencies

Managing and leading others including effective self-management
Strong decision-making and problem-solving abilities
Excellent written and verbal communication skills
Business acumen with strong commercial awareness
Commitment to operational excellence and continuous improvement
Strategic thinking including planning and forecasting
Effective customer management and sales development awareness
Strong relationship building and networking skills
Demonstrates behaviours in line with the Non-Management Competency Framework

Minimum Requirements

Valid SIA Licence
Full clean UK driving licence
Right to work in the UK
Strong customer service focus
Excellent written and verbal communication skills
Good standard of IT skills
Ability to work on own initiative
Proven customer service experience
Strong organisational and time-management skills
People-focused management approach

Desirable / Additional Qualifications

Working knowledge of Microsoft Office packages
Previous security industry experience
IOSH training or equivalent Health & Safety experience
Previous experience in portfolio management
Previous experience in risk management
Flexibility to work days nights and weekends to ensure all Officers are visited monthly

Additional Information :

Leadership & Compliance

Lead develop and retain a high-performing team of Security Officers and Supervisors promoting the Securitas Values of Integrity Vigilance and Helpfulness.
Support PSO training implementation and encourage strong communication staff recognition and engagement.
Ensure effective succession planning to maintain consistent service delivery.
Support the Account Manager through effective resource and manpower planning.
Work closely with operational support teams to deliver high-quality service.
Ensure full compliance with Securitas policies legal and regulatory requirements.

Remote Work :

Employment Type :

Full-time

Key ResponsibilitiesProvide a high-quality consistent security service through effective leadership of branch and site personnel.Take full responsibility for the allocation of resources ensuring compliance with statutory requirements and company standards.Ensure staffing levels meet agreed Service L...

Key Responsibilities

Provide a high-quality consistent security service through effective leadership of branch and site personnel.
Take full responsibility for the allocation of resources ensuring compliance with statutory requirements and company standards.
Ensure staffing levels meet agreed Service Level Agreements (SLAs) and that recruitment is completed promptly in line with company policy and procedures.
Manage recruitment onboarding and succession planning through Securitas and BAE Systems onboarding processes.
Ensure effective training and development is delivered so all employees perform their roles to the required standard.
Maintain up-to-date assignment instructions risk assessments and site documentation ensuring full understanding by all deployed staff.
Support client retention by maintaining consistent service delivery and preventing fluctuations in performance.
Ensure compliance with Health & Safety Quality Management Systems and company best practices.
Monitor and achieve Key Performance Indicators (KPIs) on an ongoing basis.
Undertake quality assurance checks and implement continuous improvement actions.
Manage grievance and disciplinary procedures in line with company policy when required.
Conduct regular site audits to identify improvement opportunities and drive service enhancements.
Actively promote staff recognition including nominations for internal and external awards.
Coordinate and conduct security officer welfare visits in accordance with British Standards.
Carry out site-based Personal Development Plans (PDPs) aligned to the competency framework.
Demonstrate strong cost control awareness managing both direct and indirect costs effectively.
Take ownership of staff engagement and morale across the branch.
Lead and participate in internal and external audits ensuring full compliance and positive outcomes.

Qualifications :

Core Competencies

Managing and leading others including effective self-management
Strong decision-making and problem-solving abilities
Excellent written and verbal communication skills
Business acumen with strong commercial awareness
Commitment to operational excellence and continuous improvement
Strategic thinking including planning and forecasting
Effective customer management and sales development awareness
Strong relationship building and networking skills
Demonstrates behaviours in line with the Non-Management Competency Framework

Minimum Requirements

Valid SIA Licence
Full clean UK driving licence
Right to work in the UK
Strong customer service focus
Excellent written and verbal communication skills
Good standard of IT skills
Ability to work on own initiative
Proven customer service experience
Strong organisational and time-management skills
People-focused management approach

Desirable / Additional Qualifications

Working knowledge of Microsoft Office packages
Previous security industry experience
IOSH training or equivalent Health & Safety experience
Previous experience in portfolio management
Previous experience in risk management
Flexibility to work days nights and weekends to ensure all Officers are visited monthly

Additional Information :

Leadership & Compliance

Lead develop and retain a high-performing team of Security Officers and Supervisors promoting the Securitas Values of Integrity Vigilance and Helpfulness.
Support PSO training implementation and encourage strong communication staff recognition and engagement.
Ensure effective succession planning to maintain consistent service delivery.
Support the Account Manager through effective resource and manpower planning.
Work closely with operational support teams to deliver high-quality service.
Ensure full compliance with Securitas policies legal and regulatory requirements.

Remote Work :

Employment Type :

Full-time

Key Skills

IT Experience
Data Center Experience
Problem Management
Network Management
Management Experience
Solaris
Customer Support
ServiceNow
IT Service Management
ITIL
Project Management
Operating Systems

Apply Now

About Company

Securitas

Von der Planung über die Installation bis hin zur Inbetriebnahme und Wartung- unsere Expertinnen und Experten der 🔴🔴🔴 Securitas Technology bieten den Rundum Service für modernste und individuelle Sicherheitslösungen. Zur Verstärkung unseres Expertenteams suchen wir ab sofort einen S ... View more

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