Support Engineer II-Ext AMZ9442086
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Job Location:
Herndon, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Herndon Virginia
Job Number: AMZ9442086
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases and create tutorials how-to videos and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies including TCP/IP DNS DHCP routing switching LAN/WAN traceroute commands iPerf dig commands and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud grow clients existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. Analyzing product and reports on support performance metrics to measure support success service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.
Position Requirements:
Bachelors degree or foreign equivalent degree in Networking Information Technology Computer Science or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skills: (1) either (a) providing Linux or Windows operating system support; or (b) deploying and troubleshooting LAN VPN Firewalls DNS and TCP/IP IPsec and IDS/IPS systems; and (2) either (a) S/W programming including REST API or (b) using DevOps technologies including CI/CD (Continuous Integration/Continuous Deployment) Containerization orchestration and configuration management tools.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $104083/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Bachelors degree or foreign equivalent degree in Networking Information Technology Computer Science or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skills: (1) either (a) providing Linux or Windows operating system support; or (b) deploying and troubleshooting LAN VPN Firewalls DNS and TCP/IP IPsec and IDS/IPS systems; and (2) either (a) S/W programming including REST API or (b) using DevOps technologies including CI/CD (Continuous Integration/Continuous Deployment) Containerization orchestration and configuration management tools.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Herndon Virginia
Job Number: AMZ9442086
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases and create tutorials how-to videos and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies including TCP/IP DNS DHCP routing switching LAN/WAN traceroute commands iPerf dig commands and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud grow clients existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance. Analyzing product and reports on support performance metrics to measure support success service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.
Position Requirements:
Bachelors degree or foreign equivalent degree in Networking Information Technology Computer Science or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skills: (1) either (a) providing Linux or Windows operating system support; or (b) deploying and troubleshooting LAN VPN Firewalls DNS and TCP/IP IPsec and IDS/IPS systems; and (2) either (a) S/W programming including REST API or (b) using DevOps technologies including CI/CD (Continuous Integration/Continuous Deployment) Containerization orchestration and configuration management tools.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $104083/year to $160000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Bachelors degree or foreign equivalent degree in Networking Information Technology Computer Science or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience in the job offered or a related occupation as equivalent to the Bachelors degree and one year of experience. Must have one year of experience in the following skills: (1) either (a) providing Linux or Windows operating system support; or (b) deploying and troubleshooting LAN VPN Firewalls DNS and TCP/IP IPsec and IDS/IPS systems; and (2) either (a) S/W programming including REST API or (b) using DevOps technologies including CI/CD (Continuous Integration/Continuous Deployment) Containerization orchestration and configuration management tools.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
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