IT Site Liaison

Henderson, NV - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

This Site Liaison role is responsible for the provision of quality IT support services for the companys IT infrastructure with emphasis on customer service and satisfaction. The position serves as the sites primary IT contact and liaison between local plant personnel and the PCC Metals Group IT Organization.

Essential Functions

Responsible for the daily monitoring maintenance and availability of computer hardware on site
Builds and installs personal computers software and peripheral equipment
Assist with network server and VoIP telecommunication support as needed
Works with the Compliance Team to ensure all equipment is maintained and compliant
Strives to promptly resolve technical support issues and address user questions and requests at the instruction of the IT Service Desk
Facilitates problem resolution by reviewing ticket assignments gathering additional information updating tickets proactively providing status to customers and driving the ticket resolution process
Enforces IT policies procedures and standards including systems security to ensure conformity with all information systems and company objectives
Acts as a key escalation point for critical IT problems and customer complaints
Builds relationships with customers and strive to understand their problems and needs
Maintains effective communication with the IT Service Desk and the IT organization
Provide best effort support for associated home grown and plant engineering systems.

Additional Functions

Point of contact for outside vendors contractors and consultants
Provision of after-hours support when its required
Be part of the after hours on call rotation as required
Be available to travel and work at other PCC locations when required
Stay abreast of new technologies strategies and services related to areas of responsibility
Responsible for local inventory tracking and hardware/software storage and deployment

Required Skills and Knowledge

Broad understanding of Microsoft client / server systems networking Microsoft Windows Operating Systems and Microsoft Office productivity tools
Excellent customer service telephone etiquette and interpersonal skills
Strong troubleshooting skills
Excellent organizational and time management skills
Strong oral and written communications skills (technical and non-technical)
Ability to work productively either independently or in a collaborative team environment
Ability to solve problems independently quickly and completely and to communicate and present to diverse types of audiences (management teammates users vendors and other staff)
Capable of managing small projects and problem resolution in a cross-functional environment
Ability to demonstrate and maintain a high level of initiative motivation drive goal orientation and positive moral

Minimum Education/Experience Requirements

Associate or Bachelors degree in Computer Science Business or a related discipline; equivalent experience acceptable
2 years of analytical job experience in an Information Technology organization
2 years of systems administration or technical support experience
Experience with Incident Management ticketing systems is desirable
SAP experience is desirable

Essential Functions

Responsible for the daily monitoring maintenance and availability of computer hardware on site
Builds and installs personal computers software and peripheral equipment
Assist with network server and VoIP telecommunication support as needed
Works with the Compliance Team to ensure all equipment is maintained and compliant
Strives to promptly resolve technical support issues and address user questions and requests at the instruction of the IT Service Desk
Facilitates problem resolution by reviewing ticket assignments gathering additional information updating tickets proactively providing status to customers and driving the ticket resolution process
Enforces IT policies procedures and standards including systems security to ensure conformity with all information systems and company objectives
Acts as a key escalation point for critical IT problems and customer complaints
Builds relationships with customers and strive to understand their problems and needs
Maintains effective communication with the IT Service Desk and the IT organization
Provide best effort support for associated home grown and plant engineering systems.

Additional Functions

Point of contact for outside vendors contractors and consultants
Provision of after-hours support when its required
Be part of the after hours on call rotation as required
Be available to travel and work at other PCC locations when required
Stay abreast of new technologies strategies and services related to areas of responsibility
Responsible for local inventory tracking and hardware/software storage and deployment

Required Skills and Knowledge

Broad understanding of Microsoft client / server systems networking Microsoft Windows Operating Systems and Microsoft Office productivity tools
Excellent customer service telephone etiquette and interpersonal skills
Strong troubleshooting skills
Excellent organizational and time management skills
Strong oral and written communications skills (technical and non-technical)
Ability to work productively either independently or in a collaborative team environment
Ability to solve problems independently quickly and completely and to communicate and present to diverse types of audiences (management teammates users vendors and other staff)
Capable of managing small projects and problem resolution in a cross-functional environment
Ability to demonstrate and maintain a high level of initiative motivation drive goal orientation and positive moral

Minimum Education/Experience Requirements

Associate or Bachelors degree in Computer Science Business or a related discipline; equivalent experience acceptable
2 years of analytical job experience in an Information Technology organization
2 years of systems administration or technical support experience
Experience with Incident Management ticketing systems is desirable
SAP experience is desirable