De-escalation Program Lead

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

• Assess Program Needs: Identify service and training gaps related to de-escalation employee support and program improvements.

• Evaluate Program Effectiveness: Conduct data analysis and performance reviews to ensure training and service initiatives meet established standards and goals.

• Coordinate Cross-Functional Projects: Serve as a central point of coordination across teams ensuring alignment communication and timely execution of program activities.

• Support Planning and Implementation: Collaborate with administrative staff to develop project timelines implementation strategies and impact reports.

• Facilitate Stakeholder Collaboration: Work with internal teams and external partners including community resource organizations to enhance training services and program delivery.

• Integrate Project Plans: Consolidate inputs from various sources into cohesive plans with clear milestones dependencies and deliverables.

• Track Progress and Outcomes: Monitor project activities coordinate task completion and report on progress to stakeholders and leadership.

• Contribute to Budget Oversight: Support budget planning and track expenditures to ensure responsible use of program resources.

• Identify and Mitigate Risks: Analyze potential risks recommend mitigation strategies and communicate updates and outcomes to relevant stakeholders.

• As a part of your responsibility to support the CATS Safety Culture report safety concerns and issues through the various methods established by CATS as outlined in the ASP

Knowledge Skills and Abilities:

• Knowledge of current trends and activities associated with best practices for behavioral and crisis intervention.

• Ability to communicate at all levels of organization and work well within a team environment in support of agency objectives.

• Customer service oriented with the ability to work well under pressure.

• Strong attention to detail and accuracy excellent organizational skills with the ability to prioritize coordinate and simultaneously maintain multiple projects with a high level of quality and productivity.

• Strong analytical and problem-solving skills.

• Ability to work with minimal supervision take initiative and make independent decisions.

• Ability to deal with new tasks without the benefit of written procedures.

• Approachable flexible and adaptable to change.

• Function independently and have flexibility personal integrity and the ability to work effectively with stakeholders and vendors.

Minimum Qualifications:

• Bachelors degree in Public Administration Business Administration Human Resources Education Social Work or a related field. Equivalent experience may be considered in lieu of a degree.

• Experience working in cross-functional teams and managing multiple priorities in a fast-paced environment.

• Familiarity with data analysis reporting and performance evaluation tools.

• Experience working in cross-functional teams and managing multiple priorities in a fast-paced environment.

• Familiarity with data analysis reporting and performance evaluation tools.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.