L3 Support Engineer (GWS and M365) | US | WFH
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 120000 - 200000
Experience Required:
3years
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide remote technical support for desktops mobile devices and cloud services.
- Troubleshoot and resolve hardware software and networking issues promptly.
- Manage user accounts permissions and security settings in GWS and M365.
- Perform system updates patching and routine maintenance.
- Maintain accurate ticketing and documentation in Autotask or similar ITSM tools.
- Collaborate with global teams and escalate issues when necessary.
- Act as Tier 3 escalation point for complex technical issues.
- Administer and optimize Google Workspace and Microsoft 365 environments including security and compliance.
- Implement and maintain cybersecurity controls:
- EDR/XDR solutions (e.g. SentinelOne)
- Email security (e.g. Proofpoint)
- Server hardening (cloud and on-prem)
- Lead security and compliance initiatives aligned with Australian Essential 8 SMB1001 and NIST CSF.
- Manage and configure MSP tool stack: Autotask Datto RMM SentinelOne Proofpoint Blackpoint Exclaimer CloudRadial Keeper Unifi Controller & NVRs etc.
- Assist with project delivery: migrations deployments and security enhancements.
- Mentor junior engineers and contribute to knowledge base development.
- Collaborative Team Environment Work with a supportive global team that values knowledge sharing and innovation.
- AI-First & Security-First Mindset We leverage AI-driven tools and automation to deliver smarter faster and more secure solutions for our clients.
- Continuous Learning Access to training certifications and exposure to cutting-edge MSP tools and security frameworks.
- Career Progression Clear pathways to advance from L1 to Senior roles and beyond.
Requirements
- Minimum 10 years total IT experience with at least 5 years in an MSP environment.
- Advanced expertise in Google Workspace and Microsoft 365 administration including security and compliance.
- Strong understanding of cybersecurity best practices for SMBs including EDR/XDR MFA and vulnerability management.
- If you do not meet these experience and platform requirements you will not be considered.
- Advanced experience with multi-vendor networking and virtual networks in Azure GCP and AWS.
- Security Frameworks: Experience implementing Essential 8 SMB1001 and/or NIST CSF.
- Microsoft 365 Certified: Administrator Expert
- Google Workspace Administrator
- CompTIA Security Network or ITIL Foundation
- CISSP or similar security certifications
Benefits
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Required Skills:
Strict Qualification Requirements for the Senior IT Support Engineer 10 years IT (5 in MSP) advanced GWS & M365 cybersecurity expertise Minimum 10 years total IT experience with at least 5 years in an MSP environment. Advanced expertise in Google Workspace and Microsoft 365 administration including security and compliance. Strong understanding of cybersecurity best practices for SMBs including EDR/XDR MFA and vulnerability management. If you do not meet these experience and platform requirements you will not be considered. Highly Desirable (Edge Over Other Candidates) Advanced experience with multi-vendor networking and virtual networks in Azure GCP and AWS. Security Frameworks: Experience implementing Essential 8 SMB1001 and/or NIST CSF. Preferred Certifications Microsoft 365 Certified: Administrator Expert Additional Advantageous Certifications: Google Workspace Administrator CompTIA Security Network or ITIL Foundation CISSP or similar security certifications
Required Education:
Bachelors Degree
Company Industry
IT Services and IT Consulting
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
