Operations Specialist

Logistics & Distribution Management

• Oversee and manage inverse logistics (returns warranty repairs defective merchandise) ensuring compliance with internal controls and customer satisfaction standards.
• Coordinate with 3PL in Mexico and ensure seamless system integration with corporate logistics platforms for real-time data visibility.
• Supervise product delivery operations across LATAM optimizing timelines and costs with carriers and freight forwarders.
• Manage the import process end-to-end including follow-up cut-offs prioritization duties calculation and PowerHub settlement.
• Perform warehouse checks to verify physical shipment confirmations in accordance with SOX compliance.
• Coordinate insurance claims for lost or damaged shipments.

Order Management & Customer Service

• Process and monitor manual and EDI orders ensuring accurate and timely entry fulfillment and follow-up.
• Act as first point of contact for customer inquiries and service issues across Mexico and LATAM.
• Handle undeliverable shipment disposition and POSM/material order deliveries.
• Reconcile deliveries with invoicing and ensure all shipments are invoiced to customers upon delivery.
• Support SAV/monthly invoicing controls and track performance metrics.

Data & System Accuracy

• Maintain customer master data and transaction records.
• Lead customer setup process with Master Data Management (MDM) collaborating with Sales Brand Managers and Finance.
• Ensure confidentiality and proper documentation of all operational transactions.
• Contribute to system-related testing and continuous process improvement initiatives with CINLAT.

Performance Monitoring & Strategic Support

• Analyze KPIs such as delivery times shipping accuracy customer satisfaction and inventory status.
• Prepare regular analytical reports to inform decision-making across business units.
• Identify operational bottlenecks and collaborate with LATAM and Mexico operations teams to implement improvements.
• Partner closely with Sales & Marketing to support commercial strategy execution for key accounts.

Compliance & Controls

• Ensure adherence to SOX controls and internal business procedures.
• Act as security liaison to ensure warehouse compliance with corporate standards.

Cross-Functional Collaboration

• Coordinate closely with Finance for vendor payments and internal/external reporting accuracy.
• Support customer billing accuracy and resolve discrepancies in order processing invoicing and logistics.
• Collaborate with Operations LATAM and cross-functional teams to ensure alignment on regional objectives and customer needs.

• Bachelors degree in Business Administration Logistics Supply Chain or a related field.
• 3 years of experience in operations logistics or supply chain management preferably in a regional role.
• Strong knowledge of order-to-delivery processes logistics systems and 3PL operations.
• Experience with ERP systems and EDI integration.
• Analytical mindset with strong proficiency in Excel and reporting tools.
• Excellent organizational communication and problem-solving skills.
• Strong attention to detail accountability and ability to manage multiple priorities.
• Fluent in Spanish and English.

Movado Group Inc. is an equal opportunity employer. It prohibits discrimination based on age color disability marital or parental status national origin race religion sex sexual orientation gender identity veteran status or any other legally protected status in accordance with applicable federal state and local laws.