Service Engineer mCT (mwd)
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Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in post-genomic life science molecular and cell biology research in applied and biopharma applications in microscopy and nanoanalysis as well as in industrial and cleantech research and next-gen semiconductor metrology in support of AI. Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.
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As Service Engineer MicroCT (m/w/d) Second level you will be the primary contact for our global first line engineers to solve complex MicroCT related technical cases both remote and on-site.
Responsibilities
- Provide both on customer site (30%) and remote (70%) technical support towards first line engineers (globally)
- Perform and assist with in-house (factory) repairs
- Train first level engineers during in-house training sessions
- Write and keep up-to-date of service procedures and manuals
- Provide factory testing support and analysis for new and current products
- Follow up of incoming second line support tickets
- Perform root cause analysis for technical issues
- Communicate with service requesters and customers in a professional manner
- Escalates issue to Service mgmt. and ensure these come to a resolution within agreed SLAs.
- To communicate and work with software / hardware development teams
- You will be the technical case owner. You will provide high quality support to internal and external customers by focusing on technical aspects within our MicroCT department. You are the reference for all technical/technological questions and solve (online/remotely) 90% of the cases with the technical support team. To cases you cant solve you will decide on follow-up approach/solution.
- You ensure a constant and accurate exchange of technical information for all stakeholders involved.
- Review and approve escalations towards R&D
- If necessary having contact with customers and being able to solve things by phone is part of your tasks as well as persuading customers to take on-site actions on your technical recommendation.
Qualifications
- At least 2-3 years experience in a similar role (field service engineer or maintenance engineer) having previously studied or gained working certification in mechanics electronics or software
- Ability to technically asses situations and issues and proactively advise on solutions
- Excellent interpersonal skills customer service oriented
- Excellent verbal and written communication skills and the ability to convey complex information and procedures to novice level users
- Demonstrated track record and passion for understanding and addressing customer needs
- Strong analytical and problem-solving skills
- Must possess the ability to work independently to resolve reported or discovered product issues
- Highly organized and detail oriented
Key Skills
- Laboratory Experience
- Vendor Management
- Design Controls
- C/C++
- FDA Regulations
- Intellectual Property Law
- ISO 13485
- Research Experience
- SolidWorks
- Research & Development
- Internet Of Things
- Product Development
About Company
Our Luxendo light-sheet solutions have SPIM technology to gently image living organisms or to quickly obtain 3D images of cleared-tissue samples in the life sciences.
