Reservations Intern

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment & hospitality organization with properties including Hersheypark The Hotel Hershey Hershey Lodge Giant Center Restaurants and more. Our team members share a common goal of upholding the legacy of our founder Milton S. Hershey while striving to live by our companys Core Values: Devoted to the Legacy Selfless Spirit of Service Team Focused and Respectful of Others. Hershey Entertainment & Resorts is committed to cultivating diversity equity and inclusion in our workforce marketplace and community and is proud to help fulfill the dream of our founder by providing value to Milton Hershey School.

As a reservations intern at Hershey Entertainment & Resorts you will gain real-world experience working in a fast-paced detail-oriented environment. Through work experience and personalized coaching you will gain experience and build skills in multiple areas that can be applied to a variety of career paths. These skills include analytical thinking problem-solving sales techniques coaching and professional written and verbal communication.

As a Hershey Entertainment & Resorts Intern you will enjoy sweet perks like FREE admission and parking to Hersheypark discounts on food & shopping and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Providing information concerning the Hershey destination including resort availability rates package plans events promotions and attractions*

• Think analytically to seek alternatives and resolve guest opportunities and requests*

• Build rapport and gain trust over the phone to enhance the guest experience*

• Develop sales techniques with the objective of revenue maximization*

• Complete daily reports and assist in the quality assurance review process to ensure agents are providing a high level of guest service*

• Develop technical skills with Agilysys Revinate and Google Workspace Gmail and other reservation systems*

• Attend regular professional development series sessions throughout the summer*

• Networking with members of the sales and groups teams through shadowing experiences and meetings*

• Opportunity to assist in development of training materials
• Develop incentive programs for agents
• Assist in creating team engagement activities
  

• Perform duties as assigned

Qualifications:

• Must be at least 18 years of age or older

• Must have a high school diploma or equivalent

• Must be enrolled in an undergraduate education or a Spring 2026 college graduate

Knowledge Skills and Abilities:

• Strong written and oral communication skills in English

• Detail-oriented with organization and planning skills

• Must pass typing test to demonstrate ability to serve guests quickly and accurately (minimum 32 words per minute)

• Self-motivated with personal drive for success

• Must display professionalism and a positive demeanor

• Desire and willingness to learn and grow

Job Demands:

• Must be able to work a minimum of 32 hours per week through duration of internship
• Must be able to work a flexible schedule including weekends evenings and holidays based on business needs
• Interns will be required to work within a hybrid model of in-office and at-home time
• When working from home please note:
  • Work must be completed within the state of Pennsylvania
  • Employees must have a quiet place to conduct work free from distractions and background noise
  • Hershey Entertainment & Resorts will provide the necessary computer monitors and equipment however the agent is responsible for providing high speed/broadband internet
  • Housing is available with this internship through our housing partner at Campus Heights Penn State Harrisburg for the cost of a payroll deduction of $160 per week.
  • Interns will be required to report to the office on average one day per week for the duration of their internship.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.