About Luminai

Nearly every organization in the world relies on complex manual work to carry out critical internal processes. These are processes that keep the world going enrolling patients in a hospital underwriting loans inside a bank or processing new transactions for an airline. Yet most companies dont have enough resources to properly automate these tasks and are stuck in manual decades old way of doing things.

At Luminaiwe develop technology to automate long-form organization wide workflows of any complexity easily and safely using AI. Luminai serves some of the worlds most critical organizations in sectors like Healthcare Finance and Telecommunication to delegate mission-critical workflows that previously required hands-on human involvement over to autonomous AI systems. Our approach combines frontier AI development with a purpose built workflow execution engine to achieve this goal.

Weve raised significant amounts of capital (including some un-announced) from many of the best Silicon Valley VCs: General Catalyst YCombinator and investors including Kevin Weil (Chief Product Officer at OpenAI) Arash Ferdowsi (co-founder of Dropbox) Katie Stanton (former VP Global Media Twitter) and CEOs of companies including Flexport Notion Front Ramp and Twitch.

The Role

As Commercial Operations Lead youll work directly with our CEO and Head of Sales to drive critical GTM initiatives that directly impact our 2026 revenue and pipeline goals. This is a high-leverage position where youll own key outcomes for the company.

Key Responsibilities

Strategic Outreach & Campaigns

Own the operational execution of major company momentsproduct launches partnership announcements customer case studies

Identify creative non-obvious ways to create pipeline through events content and community

Ideate and execute on customer conferences taking the idea 01 and then building a playbook on it

Customer Intelligence & Deal Support

Conduct deep research on target accounts before key sales conversationsorg structure strategic priorities competitive landscape decision-makers

Create compelling customized materials that arm sales with insights and differentiation

Support strategic deal cycles with research analysis and coordination GTM Operations

Build scalable processes and playbooks that allow the commercial team to move faster

Introduce new tooling and agents creating leverage through technology

Track and report on key GTM metrics; surface insights that drive decisions

Be the connective tissue between sales marketing product and leadershipensuring alignment and smooth execution

What Were Looking For

4 years of experience in business operations strategy & ops management consulting or a generalist role at a high-growth startup

Commercial orientation: you understand how businesses make money think about pipeline and revenue and have a natural inclination toward customer-facing work

Execution over strategy: youd rather get something done than talk about it. Youre resourceful scrappy and relentlessly practical

Ownership mentality: you dont wait to be told what to do. Given an objective you figure out the path and executeadapting as you learn

Strong communication: you can coordinate across teams manage external partners and communicate clearly with executives

Analytical capability: youre comfortable in spreadsheets and can turn data into insights. Bonus if you have SQL or similar skills

Thrives in ambiguity: youre energized by fast-moving environments where priorities shift and you need to figure things out on the fly

Nice to Have

Experience at a Series A - C B2B startup particularly in enterprise software

Background in consulting (McKinsey Bain BCG or similar)

Exposure to and interest in healthcare

Why This Role

High impact: Youll directly shape how we build pipeline and scale revenue. Your work will be visible at the highest levels of the company

Learning & growth: Work alongside experienced operators and executives. This is a launchpad for future leadership roles in GTM strategy or general management

Ownership & autonomy: We trust people to own outcomes. Youll have the freedom to run your initiatives and the support to succeed

Mission that matters: Healthcare is broken. Were building AI that makes it work. Every deal we close means better patient outcomes.