SAFEHOUSE OPERATIONS COORDINATOR

The Safehouse Operations Coordinator is responsible for ensuring the operational integrity of the confidential emergency shelter including facilities donation management and enrichment programming. This position plays a key role in maintaining safety functionality and consistency in day-to-day shelter operations. The Safehouse Operations Coordinator also supports animal sheltering procedures and collaborates on technology and security needs in partnership with the Safehouse Supervisor. While this position has no formal supervisory responsibilities it includes leadership duties related to facility maintenance programming coordination and staff training.

The Safehouse requires coverage (24) hours per day (7) days per week.

• Answer Helpline calls conduct shelter screenings and perform all advocate duties.
  
• Function as back-up for Point of Contact coverage rotation (nights weekends holidays) if critical staff shortage.
  
• Ensure shelter facility cleanliness safety and maintenance including light janitorial tasks and biweekly kitchen/laundry resets.
  
• Manage and organize the receipt storage and distribution of donations (e.g. food clothing goods).
  
• Biweekly review Safehouse kitchens shopping lists for appropriateness request gift cards for payment perform shopping submit receipts with grant funding clearly noted and label food items with the appropriate grant allocation.
  
• Coordinate and monitor shelter pet kennel operations in alignment with SARC procedures.
  
• Collaborate with the Safehouse Supervisor on shelter technology building security systems and resident tech safety.
  
• Develop and lead enrichment activities for shelter guests (e.g. yoga cooking/nutrition classes arts programming).
  
• Oversee Helpline operations to ensure 24/7/365 operations and ensure that staff are appropriately trained to provide Helpline support and documentation.
  
• Manage unexpected advocate-level staff absences and coordinate staff and self to provide uninterrupted 24-hour coverage every day.
  
• Assist the Safehouse Supervisor with scheduling coverage and shift coordination by providing accurate information regarding advocate staff.
  
• Provide transportation for shelter residents as appropriate.
  
• Participate in weekly supervision meetings with the Safehouse Supervisor.
  
• Act as the on-site lead during the Safehouse Supervisors absence handling urgent issues such as those involving first responders or facility safety or operations.
  
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Leadership Training & Advocate Task Management

• Serve as team lead for shelter advocates offering guidance and mentoring.
  
• Functions as point person for daily advocate concerns and questions.
  
• Provide daily direction and assigning of advocate duties and perform task evaluations.
  
• Ensure quality of shelter and Helpline services and documentation through regular auditing of records both electronic and paper.
  
• Provide advocate staff with bi-monthly individual supervision sessions.
  
• Provide weekly reports to Safehouse Supervisor on advocate task performance and advocate supervision session concerns.
  
• Train shelter staff on advocate-level duties and operational procedures.
  
• Provide staff training/refreshers on advocate-level duties and operational procedures for staff members/interns/volunteers.
  

SUPERVISORY RESPONSIBILITES

This position has no formal supervisory responsibilities but provides peer training and operational guidance to Safehouse Advocates and other shelter team members under the direction of the Safehouse Supervisor. Provides accurate information regarding advocate schedules to the Shelter Supervisor and manages advocate coverage in the shelter but does not approve time off. Provides input to the Safehouse Supervisor for advocate performance evaluations based on observed work quality and adherence to policies. This role does not have authority to hire terminate or conduct formal evaluations.

PHYSICAL DEMANDS

WORK ENVIRONMENT

This position operates in a professional office and residential shelter setting. Exposure to emotionally intense situations is possible. Noise level is generally low to moderate.

OTHER DUTIES

This job description is not exhaustive and may evolve based on organizational needs. Duties responsibilities and activities may change at any time with or without notice.

Requirements

QUALIFICATIONS

EDUCATION and/or EXPERIENCE

• Minimum of a high school diploma or GED
  
• Strong organizational and logistical skills
  
• Prior experience in facility or operations management preferred
  
• Experience coordinating across shifts and managing physical environments
  
• Familiarity with shelter residential or human services settings preferred
  
• Knowledge of trauma-informed care and crisis intervention preferably with domestic / intimate partner violence services
  

LANGUAGE SKILLS

• Ability to read analyze and interpret procedures and guidelines
  
• Strong verbal and written communication skills
  
• Ability to present information clearly and respond effectively to clients and colleagues
  

MATHEMATICAL SKILLS

• Basic math skills required for inventory and donation tracking
  

REASONING ABILITY

• Ability to apply sound judgment and practical decision-making in routine and crisis situations
  
• Able to follow written and verbal instructions and resolve common problems with initiative and care
  

CERTIFICATES LICENSES REGISTRATIONS

• Valid drivers license and clean driving record
  
• Completion of SARCs Basic Crisis Response Training within 3 months of hire.
  
• Background check required prior to employment.