Customer Success Manager

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Company: Holm Security
Role: CSM Benelux
Location: Amsterdam
Language: Dutch English
WFH policy: 2 days in the office/week
Industry: CyberSecurity
Product: Monitoring platform.
Size and functions of local team:

3 CSMs 1 Manager

Role description:

CSM - Proactive CRM role. Set goals with customers build relationships and become a champion both within Holm as at the client.

Mainly a project management and relationship management role.
Onboarding goal setting and managing the progress plan.
Take ownership post-signature also commercially.
Responsible for cross-upsell and renewal. Drive clients to Tier 1 and 2 clients.
Portfolio: around 200 customersmix of tier 1 to tier 4 clients
Client levels - Tier 1: 50K ARR Tier 2: 20K ARR Tier 3: 5K ARR Tier 4: 5K- ARR.

Unique about the company):

Fantastic energetic team
Strong sales leader who is a hands-on coach
Cool office in Amsterdam

Growth perspective:

The manager wants everyone to be able to replace him so he will coach you!
Team lead route for everyone based on your ambition.

Must-haves:

2 years of Commercial AM/CSM experience at a B2B SaaS company.
IT knowledge.
Love building relationships with people.
Scale-up attitude work together and have a can-do mentality.

Nice to haves:

3 years of AM/CSM experience.
CyberSec background.

Salary range & secondary benefits:

Up to 65K base (excl)
35K in bonus (in first year) - % over revenue to this grows with you over the years.

Hiring process:

IV1 with Daan - HM
IV2 with the Dutch CSM team - culture match.
Offer

Feedback:
Daan will reply ASAP via Slack and will give direct feedback on profiles.

Video: CSM slack channel
CRM: Experience:

Manager

Company: Holm SecurityRole: CSM BeneluxLocation: AmsterdamLanguage: Dutch EnglishWFH policy: 2 days in the office/weekIndustry: CyberSecurityProduct: Monitoring platform.Size and functions of local team:3 CSMs 1 ManagerRole description:CSM - Proactive CRM role. Set goals with customers build relati...