Senior UX Writer

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

Global Relay has a rich history of innovatively solving compliant communication and archiving challenges for regulated organizations of all shapes and Design First philosophy guides the development of our enterprise messaging and archiving are looking for a UX Writer to advocate for and empower our users through all stages of product design from ideation through to design localization delivery implementation and adoption with a focus on creating positive user UX Writer will engage and guide our users with clarity coherence and conciseness through the UI and its associated microcopy for multiple touchpoints: buttons menus error/confirmation messages tooltips navigational elements CTAs and more.

Your responsibilities:

Join a global team committed to its users equipped with a state-of-the-art toolset
Champion our users by researching them their roles responsibilities accountabilities challenges tasks workflows and more to create the microcopy and content required for their ongoing success
Collaborate with UX Product Technical Communication and Marketing to produce consistent content for various touch points and contexts in line with product market and corporate requirements
Contribute to the corporate content strategy design system UX writing style guide content library and the development of content patterns
Work with stakeholders to incorporate their insights into your content to ensure your work assists and benefits both internal and external users
Review content against established content strategies and styles; outline rationale behind suggestions and revisions to facilitate learning
Examine approaches for leveraging UX writing and design processes to streamline content creation
Identify approaches to fine-tune existing microcopy and UX content
Stay current with advances and trends in this discipline
Reinforce branding and corporate voice
Advocate writing as design thinking with your colleagues and teammates
Assist in growing the department when new UX Writers are required

About you:

5 years experience UX writing for users of diverse platforms: mobile web desktop surface wearable technology etc.
A portfolio outlining your UX writing output process and design thinking
Degree/Diploma in English technical writing computer science UX/UI design or related field
Power user knowledge of the following:
- Design tools e.g. Figma
- Microsoft Office
- Usability testing
Working knowledge of the following:
- Project management tools i.e. JIRA
- Product strategy software e.g. Productboard
- Collaboration platforms e.g. Miro
Understanding of human-machine interaction fundamentals
Awareness of trends and developments in UX writing
Advanced interview skills
Proven experience of writing for inclusivity and accessibility
Strong interpersonal skills to work effectively and empathetically with internal and external customers subject matter experts all levels of management and peers
Passion for writing and design and working on cross-disciplinary team collaborating with the global UX team

Nice to have qualities:

Marketing copywriting proficiency
Localization tools and process familiarity
Knowledge of the financial industry fintech and/or compliance
API and CMS awareness
Familiarity with user assistance methods and artefacts e.g. guides and help to assist in usability reviews in conjunction with your content
Coding know-how

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program bonus and an RRSP contribution matching program.

For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$85000$110000 CAD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Senior IC

Who we are:For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...