COO Workforce Transformation programme
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Program lead Global COO Workforce Transformation
About ING and the COO Transformation
At ING we are proud to be pioneers in digital bankingleading the way from the first online banking solutions to launching cutting-edge AI-driven services. As we accelerate our COO strategy we are embarking on a multi-year journey to make banking faster easier and more personal for our customers. Our ambition is clear: wherever banking goes next we want to be there first.
The COO function is at the heart of this transformation driving digital-first data-driven and flexible operations. We are building a smarter simpler COO that is future-ready with empowered employees and unbeatable customer service.
The Role: Program Lead COO Workforce Transformation
As Program Lead COO Workforce Transformation you will be the spider in the web of the global COO organization crucial for the successful implementation of the COO strategy over the next five years. Your scope covers the entire global COO organizationincluding all Retail Countries Wholesale Banking all Hub locations and all Group Functions.
Key Responsibilities
- Lead a Global Program: Set up and manage the workforce transformation program structure team deliverables approach and timelines. Ensure successful and timely delivery of all program milestones.
- Strategic Stakeholder Management: Act as the central point of contact for Group COO MT COO all country COOs Wholesale Banking COO heads of group functions Hubs COOs and HR. Ensure alignment within COO and across the entire bank regarding workforce transition.
- Create program narrative: Develop a compelling narrative for the workforce transformation.
- Determine impact: define the impact on the entire global COO workforce of digitalisation and AI not just at country and function level but specifically at job profile level.
- Manage Social Impact: Design and implement plans to manage the social impact of transformation including upskilling reskilling and supporting employees through change.
- Co-create and Deliver: Not only manage but also co-create deliverables with your team. You are responsible for the quality and effectiveness of all outputs.
- Innovate Methodology: Develop new approaches and methodologies required to achieve program deliverables and drive sustainable change.
- Drive Engagement and Change Management: Ensure transparent continuous communication and involve employees at all levels in shaping the transformation. Facilitate feedback sessions design workshops and bottom-up innovation.
- Role Model Leadership: Demonstrate foresight courage and a commitment to ethical responsible change. Inspire teams by walking the talk and supporting others through uncertainty and growth.
What Were Looking For
- Proven experience in leading large-scale global transformation programs ideally in a digital or operational context.
- Strong understanding of digitalisation AI and their impact on workforce and operations.
- Demonstrated ability to drive cultural change foster learning and empower diverse teams.
- Excellent stakeholder management and communication skills with the ability to engage at all levels of a complex international organization.
- Strategic thinker with a hands-on collaborative approach and a passion for innovation.
- Experience in change management organizational design or HR transformation is a plus.
Required Experience:
Chief
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
