Employee Experience Consultant Office of Human Resources UTK

The all-new Employee Success Center within UTK Human Resources enhancesemployeeexperience and career development through innovative programs that foster connection growth and leadership across every stage of the employee Employee Experience Consultant leads the development and delivery of strategic onboarding programs fornew employeesat UT Knoxville fromofferacceptance through the first year of employment. This position manages New Vol Onboarding oversees onboarding content and communications and partners with HR teams and campus stakeholders to align processes strengthen consistency and enhance operational efficiency.

The consultantprovidesdirect guidance to departments on best practices evaluates and improves onboarding workflows gathers feedback and data to drive continuous improvement and supports broader Employee Success initiatives that contribute to employee connection engagement and retention.

Program Development & Implementation

• Lead and manage the full campus onboarding process from pre-boarding through the first year of employment.
• Design deliver and continuously refine campus-wide onboarding programs resources and events.
• Oversee New Volonboarding ensuring alignment of messaging delivery and experience across platforms.
• Partner with the Employee Success team to integrate onboarding efforts with engagement recognition and development programs.
• Enhance onboarding materials communications and digital resources in collaboration with HR Communications and center leadership.
• Maintain toolkits and onboarding resourcesutilizingmultiple media formats.

Consultation & Partnership

• Serve as the primary onboarding consultant to departments hiring managerssupervisorsand campus leaders.
• Provide guidance on timelines best practices and strategies for new employee support.
• Partner with stakeholders such as OIT Payroll Benefits HRIS and Parking to streamline workflows and improve consistency.
• Facilitate departmental consultations and presentations related to customized onboarding needs.

Assessment & Continuous Improvement

• Design and deploy onboarding-related surveys; analyze data to evaluatethe employeeexperience.
• Identifytrends gaps and improvement opportunities in onboarding processes and materials.
• Present recommendations to leadership and support the implementation of enhancements.

Engagement & Retention Support

• Support initiatives that promote employee connection belonging and long-term retention.
• Coordinate touchpoints and engagement opportunities for new employees throughout their first year.
• Collaborate with committeesfaculty and staffsenates and campus partners to integrate engagement into onboarding events and programs.
• Contribute to Employee Success programs and signature events across the center.

Required Qualifications

• Bachelors degree in business Human Resources or a relevant field and 2 years of relevant experience - OR anAssociatesdegree with 3 years of relevant experience OR in lieu of degree 5 or more years of relevant experience.
• Knowledge Skills Abilities:
• Proficiencyin Microsoft Office and familiarity with HR or data management systems including tools such as Smartsheet Qualtrics and other applications used for reporting and collaboration.
• Knowledge of HR principles processes and best practices.
• Skill in developing and delivering professional presentations and materials.
• Skill in project management and process improvement.
• Strong communicationand interpersonal skills with the ability to build relationships.
• Strong customer service skills.
• Ability to analyze feedback and data to make recommendations for improvement.
• Ability to work independently prioritize multiple projects and meet deadlines.
• Ability to foster belonging and a positive employee experience.

Preferred Qualifications

• Experience in higher education or HR consulting roles
• SHRM PHR or other HR related certification
• Knowledge Skills Abilities:
• Knowledge of higher education or large public-sector HR environments.
• Skill in utilizing HRISand foronboarding processes.
• Ability to create visually engaging materials and digital resources for employees and managers.

WorkLocation

• Fully on-site foran initialtraining periodwith theoptionto work 1-2 remote days per week after training depending on departmental needs.
• Knoxville TN

Compensation and Benefits

• UT market range:MR 09
• Anticipated hiring range:$55000 - $60000
• Find more information on the UT Market Range structurehere
• Find more information on UT Benefitshere

Application Instructions

To express interest please submit an applicationwith thenoted be assured of full consideration completed applications with all requested materials should besubmittedon or before12/14/2025

• Resume
• Cover Letter
• List of 3 Professional References